Inside Sales Coordinator

Job Title:

Inside Sales Coordinator

Department:

Sales

Reports To:

Inside Sales Manager

Approved by / Date:

A. Glynn / 4.2026

Supervisory Responsibilities:

No

FLSA Status:

Non-Exempt

Position Summary
Inside Sales Coordinator's primary responsibility is processing and organizing all incoming estimate requests. Serves as the primary liaison between Inside Sales Associates and Sales Representatives by providing administrative sales support, resolving questions, requests and issues in a timely manner.

A qualified individual with a disability must be able to perform the essential functions of the position with or without reasonable accommodation.

Key Job Responsibilities

Enter all estimate requests within the same day received.

Upload all supporting documents in Special-Lite virtual folders.

Manage all Inside Sales Associates work queues while maintaining a 48‑hour turnaround time.

Proactively follow up on customer and Sales Representative communications.

Communicate all cross‑territory situations to maintain correct commission structure.

Process expedite request approvals.

Serve as the day‑to‑day direct contact between Special‑Lite and the Independent Rep Groups and dealer distribution partners and their respective sales teams.

Take action to deliver superior customer service by developing positive relationships and interactions with both internal and external customers.

Support the customer service policies, procedures and standards; comply with and maintain knowledge of applicable guidelines, regulations, and best practices.

Ensure all customer service activities support and strengthen the strategic objectives of the overall organization.

Continuously work to develop and maintain a high level of product and service knowledge.

Investigate and communicate effectively with all internal departments that are involved with and/or affected by sales processes from the infancy to product shipment stages.

Promote transparency and champion strong multi‑directional communication throughout the organization.

Maintain organization and enforce process protocols of National and OEM accounts.

Manage communication documentation through HubSpot.

Position Requirements

High school diploma or GED is required.

Minimum of two (2) years of customer service experience, preferably in a manufacturing environment.

Proven communication, interpersonal and problem resolution skills.

Ability to exercise active listening, analytical thinking, considerable judgment and decision‑making skills.

Ability to deliver to a very high standard in an environment of rapid change and ambiguity.

Ability to multi‑task without sacrificing quality.

Excellent data entry skills with significant attention to detail and accuracy.

Demonstrate the ability to prioritize and meet challenging and competing deadlines, while maintaining a professional and calm temperament.

Ability to develop and nurture strong, productive relationships with all levels within the organization, respecting established processes and fostering an environment of mutual respect.

Demonstrate a sense of urgency, prioritize well, show energy, respond to opportunities, instill urgency in others, and meet deadlines.

Experience with Microsoft Office applications.

Experience with HubSpot or other related CRMs.

Primary Physical Requirements

Frequently required to use hands and fingers to handle, feel or operate office equipment, and reach with hands and arms.

Frequently required to talk and hear.

Frequently required to sit for long periods of time.

Required to occasionally stand and walk.

Occasionally required to lift, push, pull and/or move up to (25 lbs).

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Required Safety Equipment

Safety glasses are always required on the production floor.

Hearing protection is required in designated areas.

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