Campaign Operations Specialist

Campaign Operations Specialist
United Way of Greater Cincinnati is seeking a Campaign Operations Specialist to assist in the coordination of the processing and oversight of campaign processing results.

Key Areas Of Responsibility
Processing and Operational Oversight

Review imports from Stratus Live, Goodworld and all third-party processors for duplications and missing GAUs and verify data for pledge processing. Resolve any discrepancies before entering in CRM.

Monitor the 5/3 lockbox for pledge processing batches and process accordingly.

Process Service tickets submitted by the AR specialists, set up or adjust Opportunities as needed for AR processors to apply received payments.

Train seasonal staff on data entry procedures and account maintenance.

Research donor pledge and designation information.

Reports and Information

Communicate and provide pledge information and acknowledgement reports to partner agencies and other United Ways and their partner agencies.

Maintain updated agency information and vetting of agencies.

Maintain agency designation codes and donor choice contacts in pledge processing system.

Verify qualified partner agencies in I guide prior to annual Campaign year kick off for designations.

Submit UWGC where raised reports for other LUW’s to MMRS annually.

Maintain and update Pledge Processing policies and procedures as needed.

Other Duties

Reconcile all workplace Campaigns.

Identify process problem areas and recommend resolutions.

Maintain production workflow scorecard on monthly processing and reporting on open to be processed position.

Competencies
Accountability, Integrity-Organizational Commitment, Communication Skills, Initiative, Detail Oriented, Technologically Proficient, and Time/Project Management.

Job Relationships With
Interacts with team members at all levels of the organization, UWGC donors, staff of other United Ways and agency partners.

Minimum Qualifications

High school diploma with some college preferred.

Proficiency in basic Microsoft Word and intermediate Excel.

Salesforce - CRM experience preferred.

Minimum three years working in an office with some decision-making experience in the areas of data processing and customer service.

Working Conditions

Normal Office environment with little exposure to dust, noise, temperature, and the like.

In office 5 days a week, Monday- Friday, 8:30a-4:30p.

Extended viewing of multi computer monitors.

Salary
$23 per hour / $45,000 per year plus competitive benefits package

Benefits

Generous paid time off including vacation, personal, sick, and holiday time

Medical, Dental, Vision, Life Insurance, 403b plan with company match

Short-Term & Long-Term Disability Insurance

Employee Assistance Program and access to other free health programs

Community volunteer opportunities

Professional development and training opportunities

Years of Experience
1 - 2 years of experience

Salary Range
$23 per hour

Required Languages
English

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