Regional Director of Operations

Overview
The Regional Director of Operations is responsible for the operations of assigned Hospice programs/sites. The RDO plans and organizes tasks and resources to achieve strategic goals and objectives, measures progress toward set goals, takes corrective action as appropriate, and considers the impact of department/location decisions on the overall functioning of Good Shepherd Hospice.

Responsibilities

Oversees regional operations through planning, analysis, problem solving, and project management.

Utilizes resources to achieve goals and objectives.

Ensures delivery of quality care to patients, enhances business development, and continuously improves agency efficiency and fiscal success.

Oversees the successful financial operation of individual locations, participates in the development and monitoring of operating budgets, and supervises A/R and problem billing issues.

Continually seeks ways to reduce costs without affecting quality of care.

Develops and implements short-term and long-term strategic plans that support business plans to meet or exceed financial goals.

Recruits, hires, orients, assigns, evaluates, and guides staff positions to meet agency and patient needs.

Supports the Good Shepherd Hospice Mission, Vision, and Values.

Adheres to the Corporate Compliance Program, including confidentiality and HIPAA protected health information.

Demonstrates knowledge of the Federal Hospice Condition of Participation, State regulations, and Standards.

Communicates effectively with all levels of hospice staff, including the President.

Interacts with and seeks assistance from corporate support services to benefit business activity within the locations.

Qualifications

Bachelor’s degree in health care management or related field preferred.

Minimum of three years of management experience, and two years of hospice experience preferred.

Strong leadership, administrative, and supervisory skills.

Knowledge of Federal and State regulatory requirements and standards.

Computer literate with skills in Microsoft Office (Word/Excel).

Strong written and verbal skills, along with the ability to work closely with a wide range of professionals or a multi-disciplinary team.

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