Overview
The Regional Director of Operations is responsible for the operations of assigned Hospice programs/sites. The RDO plans and organizes tasks and resources to achieve strategic goals and objectives, measures progress toward set goals, takes corrective action as appropriate, and considers the impact of department/location decisions on the overall functioning of Good Shepherd Hospice.
Responsibilities
- Oversees regional operations through planning, analysis, problem solving, and project management.
- Utilizes resources to achieve goals and objectives.
- Ensures delivery of quality care to patients, enhances business development, and continuously improves agency efficiency and fiscal success.
- Oversees the successful financial operation of individual locations, participates in the development and monitoring of operating budgets, and supervises A/R and problem billing issues.
- Continually seeks ways to reduce costs without affecting quality of care.
- Develops and implements short-term and long-term strategic plans that support business plans to meet or exceed financial goals.
- Recruits, hires, orients, assigns, evaluates, and guides staff positions to meet agency and patient needs.
- Supports the Good Shepherd Hospice Mission, Vision, and Values.
- Adheres to the Corporate Compliance Program, including confidentiality and HIPAA protected health information.
- Demonstrates knowledge of the Federal Hospice Condition of Participation, State regulations, and Standards.
- Communicates effectively with all levels of hospice staff, including the President.
- Interacts with and seeks assistance from corporate support services to benefit business activity within the locations.
Qualifications
- Bachelor’s degree in health care management or related field preferred.
- Minimum of three years of management experience, and two years of hospice experience preferred.
- Strong leadership, administrative, and supervisory skills.
- Knowledge of Federal and State regulatory requirements and standards.
- Computer literate with skills in Microsoft Office (Word/Excel).
- Strong written and verbal skills, along with the ability to work closely with a wide range of professionals or a multi-disciplinary team.