Customer Experience Specialist

Responsibilities

Manage all inbound customer communications across phone, email, and digital channels with accuracy, care, and brand-appropriate tone

Process orders, returns, credits, and account inquiries efficiently and with full ownership of resolution

Develop and maintain expert-level knowledge of BRG Skin's product portfolio, including the science behind each formulation, to guide customers toward the right regimen

Support partners and accounts with order management, sampling, marketing materials, and general account needs

Collaborate with sales and marketing on growth opportunities, new account onboarding, and promotional initiatives

Identify and surface recurring customer feedback or operational patterns that could inform product, marketing, or logistics decisions

Maintain accurate documentation, order records, and reporting on a timely basis

Represent BRG Skin with professionalism, discretion, and integrity in every interaction

Qualifications

3+ years of customer service experience in luxury skincare, prestige beauty, or an adjacent field where brand and service standards are held to a high level

Strong written and verbal communication skills; able to adapt tone across consumer-facing and trade communications

Familiarity with skincare ingredients, routines, or the aesthetic wellness space is a meaningful advantage

Experience with CRM platforms and order management systems required

Highly organized with the ability to manage competing priorities without sacrificing quality

On-site position

All your information will be kept confidential according to EEO guidelines.

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