Customer Information Specialist (in-office) - Midvale, Denver, Phoenix, Henderso

divh2Customer Information Specialist/h2pZions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities./ppETO is committed to helping our employees grow, develop and advance in their career. Our Workforce of the Future and Upskilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business./ppTogether we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great./ppWe are currently accepting applications for a Customer Information Specialist in Midvale, UT; San Diego, CA; Denver, CO; Phoenix, AZ; Houston, TX or Henderson, NV. This position will be in-office Monday- Friday 9:30 am-6:00 pm./ppThe ideal candidate will have the skills and experience necessary to:/pulliBe responsible for data entry of customer account information for one or more of the following: Checking, Savings, Safety Deposit Boxes, Installment Loans, Check Reserves, Commercial Loans, Charge offs, ATM, Debit and Credit Cards, submitted by branches./liliAccurately execute core maintenance (Address/Profile/De-duping) while meeting productivity goals./liliMaintain accounts by performing various updates such as name and address changes, adding and deleting signers and card (ATM, Debit and Credit) requests./liliMaintain standardization of the Customer Information Files (CIF) dictated by policy and procedures determined by the company./liliHandle telephone customer service calls from branches and other departments for input of various application data and changes./liliCorrespond with clients or bank personnel on various items processed./liliBe responsible for producing, tracking and monitoring reports./liliPerform other duties as assigned./li/ulpQualifications:/pulliRequires High School diploma or equivalent and some data entry, typing or ten key or other directly related experience./liliStrong attention to detail to identify trends, inconsistencies, and recurring issues within error queues./liliProficient in using standard procedures (EKB) to resolve issues while actively contributing to team FAQs and workflow improvements./liliStrong written and verbal communications skills across various channels (email, phone, queues)./liliCollaborative team player proficient with MS Teams, focused on sharing insights and partnering cross-departmentally to resolve data issues./liliBasic knowledge of 10 key, data entry, typing, pcs and customer service skills./liliUse and/or application of basic principles, theories, and concepts./li/ulpBenefits:/pulliMedical, Dental and Vision Insurance - START DAY ONE!/liliLife and Disability Insurance, Paid Parental Leave and Adoption Assistance/liliHealth Savings (HSA), Flexible Spending (FSA) and dependent care accounts/liliPaid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays/lili401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience/liliMental health benefits including coaching and therapy sessions/liliTuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire/liliEmployee Ambassador preferred banking products/li/ulpPay range (depending on experience): $18.00-$25.00/p/div