Managing Director Marketing - US Domestic Product

Description
Job Description Summary
Directs, organizes, develops, plans and evaluates the FedEx marketing policies and activities including marketing analysis, programs, technology implementation, pricing, and product development to meet the organization's objectives.

Essential Functions

Leads the strategy, roadmap, development, and optimization of Pickup and Delivery experience products and capabilities across customer and operational touchpoints

Directs cross-functional initiatives involving Operations, IT, Engineering, Sales, Customer Experience, and other enterprise stakeholders

Oversees implementation of complex operational and technology solutions impacting pickup and delivery execution and customer experience

Defines, tracks, and reports KPIs and performance metrics to measure business impact, customer outcomes, and operational improvements

Develops robust business cases, financial analyses, and prioritization frameworks supporting investment and product decisions

Leads and develops manager-level direct reports while fostering a high-performing, customer-focused product organization

Performs other duties as assigned

Preferred Qualifications

Ability to think strategically across portfolios containing both physical and digital product experiences while driving tactical execution

Experience leading enterprise-scale product roadmaps and complex cross-functional implementations

Strong collaboration skills across Operations, IT, Engineering, Sales, Finance, and Customer Experience organizations

Experience leveraging analytics, operational insights, and customer feedback to drive product and business performance

Ability to develop and communicate business plans, investment strategies, and financial assessments

Experience with pickup and delivery operations, logistics systems, operational technology, or transportation networks preferred

Experience in transportation, logistics, e-commerce, or supply chain industries preferred

Formal people leadership experience, including leadership of leaders

Significant directly-related experience in product management, customer experience, operations strategy, logistics technology, or related leadership roles within a complex corporate environment

Experience leading cross-functional enterprise initiatives and operationally focused product portfolios

Experience utilizing analytics, financial analysis, and customer insights to drive strategic decision-making

Minimum Education

Bachelor's Degree/equivalent in marketing, business administration or related field.

Minimum Experience

Significant directly related experience in marketing and sales in a corporate environment including demonstrably successful management experience (e.g. high performance ratings).

Experience in marketing and information analysis.

Experience in promotion, research and pricing, financial analysis, and telemarketing.

More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.

Knowledge, Skills, and Abilities

Strong management, excellent human relations and communication skills.

Additional Details
The desired locations for this position would be Memphis, TN

Equal Opportunity Statement
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

Know Your Rights

Pay Transparency

Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

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Right to Work Notice English / Spanish

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