Description
Job Description Summary
Directs, organizes, develops, plans and evaluates the FedEx marketing policies and activities including marketing analysis, programs, technology implementation, pricing, and product development to meet the organization's objectives.
Essential Functions
- Leads the strategy, roadmap, development, and optimization of Pickup and Delivery experience products and capabilities across customer and operational touchpoints
- Directs cross-functional initiatives involving Operations, IT, Engineering, Sales, Customer Experience, and other enterprise stakeholders
- Oversees implementation of complex operational and technology solutions impacting pickup and delivery execution and customer experience
- Defines, tracks, and reports KPIs and performance metrics to measure business impact, customer outcomes, and operational improvements
- Develops robust business cases, financial analyses, and prioritization frameworks supporting investment and product decisions
- Leads and develops manager-level direct reports while fostering a high-performing, customer-focused product organization
- Performs other duties as assigned
Preferred Qualifications
- Ability to think strategically across portfolios containing both physical and digital product experiences while driving tactical execution
- Experience leading enterprise-scale product roadmaps and complex cross-functional implementations
- Strong collaboration skills across Operations, IT, Engineering, Sales, Finance, and Customer Experience organizations
- Experience leveraging analytics, operational insights, and customer feedback to drive product and business performance
- Ability to develop and communicate business plans, investment strategies, and financial assessments
- Experience with pickup and delivery operations, logistics systems, operational technology, or transportation networks preferred
- Experience in transportation, logistics, e-commerce, or supply chain industries preferred
- Formal people leadership experience, including leadership of leaders
- Significant directly-related experience in product management, customer experience, operations strategy, logistics technology, or related leadership roles within a complex corporate environment
- Experience leading cross-functional enterprise initiatives and operationally focused product portfolios
- Experience utilizing analytics, financial analysis, and customer insights to drive strategic decision-making
Minimum Education
- Bachelor's Degree/equivalent in marketing, business administration or related field.
Minimum Experience
- Significant directly related experience in marketing and sales in a corporate environment including demonstrably successful management experience (e.g. high performance ratings).
- Experience in marketing and information analysis.
- Experience in promotion, research and pricing, financial analysis, and telemarketing.
- More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.
Knowledge, Skills, and Abilities
- Strong management, excellent human relations and communication skills.
Additional Details
The desired locations for this position would be Memphis, TN
Equal Opportunity Statement
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-Verify Notice bilingual
- Right to Work Notice English / Spanish