Premium Manager - Northwestern University

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award‑winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All‑Star Games.

Job Summary
Create unforgettable premium experiences that set the standard! As a Premium Manager, you will oversee suites, clubs, and VIP hospitality areas, ensuring exceptional service, seamless operations, and elevated guest satisfaction across all premium spaces.

Qualifications:

Bachelor’s degree in Hospitality, Business, or related field (or equivalent experience)

3+ years of experience in premium hospitality, food & beverage, or high‑end service environments

Experience managing teams in a fast‑paced, guest‑focused setting

Knowledge of inventory management, cost control, and POS systems

Food safety certification (ServSafe or equivalent)

Key Responsibilities:

Oversee daily operations of suites, clubs, and premium hospitality areas

Manage staffing, scheduling, and training of premium service teams

Ensure high standards of service, presentation, and guest experience

Coordinate with culinary teams to execute premium menus and offerings

Monitor inventory, ordering, and cost controls within premium areas

Maintain compliance with safety, sanitation, and company standards

Build relationships with VIP guests and key stakeholders to enhance experience

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

Benefits

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off (varies by site/state)

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

#J-18808-Ljbffr