Premium Manager

Overview
Levy Sector. Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is part of our everyday. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as a market leader in its industry. Levy has been named one of the 10 most innovative companies in sports by Fast Company and one of the top three Best Employers for Diversity in America by Forbes. Levy’s portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions; theaters and convention centers; and major events such as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and major league All-Star Games.

Job Summary
As a

Premium Manager with Levy at the University of Oklahoma Athletics , you will be responsible for in-house catering facilities, managing the daily operations of all catering functions, coordinating all function activities with the catering sales and culinary teams, and overseeing catering equipment maintenance and inventory.

Responsibilities

Ensures all catering services exceed guest expectations

Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability

Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding/compliance and external guest’s expectation of services

Develops location-specific food and wine knowledge

Initiates contact with clients to secure their food and beverage selections in advance of event date

Holds team accountable to steps of service to deliver great guest service

Ensures team members are consistently delivering heartfelt hospitality to every guest, every time

Ensures show quality standards are maintained at all times

Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members

Regularly obtains feedback from clients and guests to improve operations

Supports and communicates Company initiatives

Responds and assists in any departmental guest service issues

Executes all menus, promotions and programs as outlined by the Director of Premium in accordance with Levy standards

Achieves daily sales and assigned cost goals

Achieves assigned budget goals

Implements safe sanitation practices

Follows and enforces responsible alcohol service policies

Executes required daily reporting in a timely manner

Completes required department reports and complies information at month-end closing

Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook

Ensures the continual process of revenue development

Promotes the sale of profitable Levy services

Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines

Ensures the complete billing for client services and receipt of payments in accordance with Levy standards

Uses performance management tools to provide guidance and feedback to team members

Promotes a cooperative work climate, maximizing productivity and morale

Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members

Interviews, hires, trains and develops team members according to Levy guidelines

Displays a positive attitude towards team members

Other duties, as assigned

Job Requirements

2+ years of experience in a food and beverage position

Bachelor’s degree in hospitality management is preferred

High level of computer literacy

Passion for hospitality, food, and retail

Excellent interpersonal and stakeholder management skills

Levy Culture and Benefits
At Levy, team = family. We offer a variety of benefits to supported team members:

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Paid Parental Leave

Holiday Time Off (varies by site/state)

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, information is available via an external link. Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. The company reserves the right to modify or change essential functions based on business necessity. We will consider all qualified applicants, including those with a criminal history, in a manner consistent with applicable laws. Some positions may require background screening. Applications are accepted on an ongoing basis. Levy maintains a drug-free workplace.

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