Account Manager

Aseva is hiring an Account Manager to own day-to-day relationships for a portfolio of customers and ensure they receive responsive, high-quality service. You will run a consistent cadence of customer touchpoints, including Quarterly Business Reviews, coordinate service changes and projects across internal teams and vendors, and communicate clearly during incidents and escalations. The role is both retention- and growth-oriented, with incentives tied to performance.

Responsibilities

Own relationships and be the primary point of contact for assigned accounts

Lead Quarterly Business Reviews and ongoing strategic check-ins

Identify customer needs, propose solutions, and drive renewals and expansion

Coordinate service changes and projects with internal teams and vendors

Manage customer communications during incidents and escalations

Maintain accurate notes, activities, and pipeline updates in HubSpot

Partner with Sales and Engineering to ensure smooth onboarding and handoffs

Improve processes and customer experience through feedback and follow-through

Qualifications

2+ years in account management, customer success, or client services

Experience in managed IT, telecom, ISP, UCaaS, or B2B technology preferred

Strong written and verbal communication, especially with executives and IT leaders

Organized, dependable, and comfortable managing multiple priorities

Familiarity with CRMs (HubSpot preferred)

Compensation

$72,000 - $81,000 + Incentive Compensation

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