We are a well-established, growth-oriented independent insurance agency seeking an experienced Commercial Lines Account Manager to support and service a diverse commercial book of business. This role is ideal for a knowledgeable insurance professional who thrives in a fast-paced environment and is committed to delivering high-quality client service.
Position Overview
The Commercial Lines Account Manager will be responsible for servicing and maintaining commercial insurance accounts, acting as the primary point of contact for clients while partnering closely with producers and carrier representatives. The ideal candidate brings strong technical knowledge, excellent communication skills, and a proactive, solution-oriented approach.
Key Responsibilities
Manage the day-to-day servicing of a commercial lines book of business
Process policy endorsements, renewals, audits, certificates of insurance, and billing inquiries
Prepare and review renewal marketing proposals and coverage comparisons
Analyze client exposures and recommend appropriate coverage solutions
Coordinate with carriers to negotiate terms, pricing, and coverage
Assist producers with new business submissions and account onboarding
Maintain accurate documentation within the agency management system
Ensure compliance with Massachusetts insurance regulations and carrier guidelines
Provide support and guidance to clients throughout the policy lifecycle, including claims assistance
Build long-term relationships through proactive communication and professionalism
Qualifications
Active Massachusetts Property & Casualty Producer License (required)
3+ years of commercial lines insurance experience (agency experience strongly preferred)
Strong knowledge of commercial insurance products and coverage concepts
Experience servicing small to mid‑market commercial accounts
Familiarity with multiple insurance carriers and underwriting guidelines
Proficiency with agency management system Applied Epic preferred
Highly organized with strong attention to detail and time management skills
Professional, client-focused communication style
What We Offer
Competitive salary plus performance incentives
Paid time off and holidays
Hybrid work options
Supportive team culture with long-term growth potential
Ongoing training and professional development
Casual work environment with 8-4:30 office hours.
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Commercial Lines Account Manager
Integrated Insurance Solutions of Massachusetts, Framingham, MA, USA
Job type: Full Time