Public Relations Partner I Job at Toho Water Authority in Kissimmee

General Description

As part of the Public Relations team, this position delivers customer-focused communications, community engagement and public storytelling that strengthens trust and connection between Toho Water Authority and the customers it serves. The position supports a wide range of outreach and communications activities designed to educate and engage residential, commercial and community audiences. Responsibilities include managing Toho’s social media presence, supporting digital storytelling efforts, overseeing mobile hydration and outreach assets, coordinating mascot appearances, and serving as the lead for select community events and activations. Performs other tasks related to assigned areas of responsibility. An individual with creativity, energy and a passion for serving customers through meaningful communication would be the perfect fit.

Essential Functions

1. Develop, implement and manage customer-focused communication programs including: 1) creating informative and engaging content for customers and the public; 2) identifying outreach opportunities that support customer awareness and trust; and 3) monitoring program performance, recommending improvements and maintaining accurate records of results.


2. Manage and maintain Toho’s official social media accounts, including content planning and execution of graphics and video, writing, publishing, monitoring engagement and responding or coordinating responses as appropriate.


3. Community Outreach management to include overseeing Toho’s Water Buggy and portable water cooler program; Toho’s mascot, Hydro; and serving as lead representative for select community events, festivals, neighborhood meetings and public activations in which Toho participates.


4. Coordinate and oversee the annual Drop Savers calendar contest, including promotion, school and community outreach, submission management, judging coordination, recognition activities and production support for the final calendar.


5. Serve as team liaison for select Toho departments and offer assistance and support as needed.


6. Assist with the development and management of customer-facing website content and other communication channels to ensure information is current, accurate, and engaging.


7. Prepare reports, publications and promotional materials including exhibits, brochures, flyers, event materials, digital content and presentations.


8. Support customer awareness, conservation messaging and organizational initiatives through presentations and outreach opportunities.


9. Communicate orally, in writing, or through graphic representations and statistical summaries with colleagues, managers, employees, customers, community members and representatives of outside organizations.


10. Ability to establish and maintain effective working relationships with those contacted in the course of work, along with the ability to make public presentations and tactfully and professionally communicate with officials, administrators, fellow employees and the general public.


11. Track outreach metrics, social media analytics, event participation and engagement results, and recommend strategies for continuous improvement.


12. Participate in on-call rotation to support customer communication needs during service disruptions, emergencies, major announcements or other high-profile issues as assigned.


13. Knowledge of and the ability to effectively use computer software programs, particularly Microsoft Word, Excel, Outlook, presentation software, social media management tools, video editing platforms and content creation software.


14. When needed, assist other department team members in various duties and activities.


15. All other duties as assigned.