Account Specialist - Sales

Account Specialist
Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

We are looking for an Account Specialist to join our Talley team in Corona, CA!

This position is fully on-site position and requires regular in person collaboration at our office location. Standard working hours are Monday through Friday, 8:00 a.m. - 5:00 p.m.

Summary:
The Account Specialist is a high-impact role responsible for delivering exceptional customer support, managing key accounts, and ensuring accurate pricing and contract administration for them. This position blends customer relationship management and detailed analytical work to drive profitability, improve service levels, and support strategic growth initiatives. The role partners closely with sales, purchasing, pricing, and other internal stakeholders to execute solution-driven projects and maintain operational excellence.

What You’ll Do:

Own the details of specific key account programs and contract files, ensuring costs, sell prices, and margins are accurate and aligned

Secure market-level pricing feedback and provide timely quotations and proposals

Audit quotes and order data to ensure compliance with contracts and internal policies

Maintain rebate and pricing match codes and support vendor pricing updates and part setups in core systems

Collaborate with sales, purchasing, and pricing leaders to support smart sourcing decisions, vendor negotiations, and profitable growth initiatives

Review and analyze daily margin and performance reports, identifying trends, risks, and opportunities

Analyze, mine, and report on large data sets to support pricing, customer, and operational decisions

Identify and execute profitable growth projects in partnership with the corresponding sales and program teams

Recommend and help implement process improvements and system enhancements to streamline workflows and increase accuracy and efficiency

Establish and maintain strong customer relationships with key accounts

Serve as a key point of contact throughout the order-to-remittance process, communicating via phone, email, instant message, and web-based tools

Act as an extension of the sales force to support key program initiatives and ensure customer satisfaction

Handle customer inquiries, process orders, and resolve issues promptly using root-cause analysis

Proactively manage customer open order data to maximize fill rates, service levels, and satisfaction

Translate the voice of the customer to support continuous improvement in processes and customer experience

Other duties as assigned

Job duties disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications
What You’ll Need

2+ years of industry experience with a strong sales, customer service, or account management background

Experience with ERP and reporting tools

Customer service experience a plus

Experience managing vendor pricing contracts and/or rebates a plus

High School or GED - Required

Bachelor’s Degree or Equivalent - Preferred

Knowledge, Skills & Abilities

Proven customer-oriented mindset with strong verbal and written communication skills

Demonstrated ability to prioritize and manage multiple tasks, deadlines, and stakeholders in a fast-paced environment

Strong problem-solving skills, attention to detail, and commitment to accuracy

Solid negotiation and interpersonal skills, with the ability to influence decisions across internal and external groups

Proficiency in Microsoft Office, particularly Excel; comfortable working with automated order entry systems and other internet-based tools

Strong intermediate math skills and the ability to interpret and work with pricing, margin, and cost data

Demonstrated self-starter with resilient personal initiative

Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty

Goal oriented and self-motivated with ability to work both independently and within a team environment

Ability to analyze, mine, and report out on large data sets

Additional Information
Physical Demands:

Sit: Must be able to remain in a stationary position - Frequently 21% to 50%

Walk: Must be able to move about inside/outside office or work location - Frequently 21% to 50%

Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly at least 51%

Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally up to 20%

Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally up to 20%

Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Frequently 21% to 50%

Weight and Force Demands:

Up to 10 pounds - Occasionally up to 20%

Up to 25 pounds - Occasionally up to 20%

Up to 50 pounds - Occasionally up to 20%

Working Environment:

Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally up to 20%

Exposed to electrical hazards; risk of electrical shock - Occasionally 20%

Handles or works with potentially dangerous equipment - Occasionally up to 20%

Travels to offsite locations - Frequently 21% to 50%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

For the City of Corona, CA. only, the base pay rate is from $$58,036 - $72,545.42, depending upon qualifications, experience, and other considerations permitted by law.

Our benefits include: Medical, Dental, and Vision Insurance; Life Insurance; Short-Term and Long-Term Disability Insurance; 401K with Employer Match; Paid vacation and sick time; Paid company holidays plus flexible personal days per year; Tuition Reimbursement; Health & Wellness Programs; Flexible Spending Accounts; HSA Accounts; Commuter Transit Benefits; Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.; Employee Discount Programs; Professional Training & Development Programs; Career Advancement Opportunities We like to promote from within.

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