Account Specialist - Sales

We are looking for an Account Specialist to join our Talley team in Corona, CA! This position is fully on-site and requires regular in-person collaboration at our office location.

Standard working hours are Monday through Friday, 8:00 a.m. – 5:00 p.m.

Summary
The Account Specialist is a high-impact role responsible for delivering exceptional customer support, managing key accounts, and ensuring accurate pricing and contract administration. This position blends customer relationship management and detailed analytical work to drive profitability, improve service levels, and support strategic growth initiatives. The role partners closely with sales, purchasing, pricing, and other internal stakeholders to execute solution‑driven projects and maintain operational excellence.

What You'll Do

Own the details of specific key account programs and contract files, ensuring costs, sell prices, and margins are accurate and aligned.

Secure market-level pricing feedback and provide timely quotations and proposals.

Audit quotes and order data to ensure compliance with contracts and internal policies.

Maintain rebate and pricing match codes and support vendor pricing updates and part setups in core systems.

Collaborate with sales, purchasing, and pricing leaders to support smart sourcing decisions, vendor negotiations, and profitable growth initiatives.

Review and analyze daily margin and performance reports, identifying trends, risks, and opportunities.

Analyze, mine, and report on large data sets to support pricing, customer, and operational decisions.

Identify and execute profitable growth projects in partnership with the corresponding sales and program teams.

Recommend and help implement process improvements and system enhancements to streamline workflows and increase accuracy and efficiency.

Establish and maintain strong customer relationships with key accounts.

Serve as a key point of contact throughout the order‑to‑remittance process, communicating via phone, email, instant message, and web‑based tools.

Act as an extension of the sales force to support key program initiatives and ensure customer satisfaction.

Handle customer inquiries, process orders, and resolve issues promptly using root‑cause analysis.

Proactively manage customer open order data to maximize fill rates, service levels, and satisfaction.

Translate the voice of the customer to support continuous improvement in processes and customer experience.

Other duties as assigned.

Job Duties Disclaimer
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all essential duties with or without reasonable accommodation demonstrates commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group.

Qualifications

2+ years of industry experience with a strong sales, customer service, or account management background.

Experience with ERP and reporting tools.

Customer service experience a plus.

Experience managing vendor pricing contracts and/or rebates a plus.

High School or GED – required.

Bachelor’s Degree or Equivalent – preferred.

Knowledge, Skills & Abilities

Proven customer‑oriented mindset with strong verbal and written communication skills.

Demonstrated ability to prioritize and manage multiple tasks, deadlines, and stakeholders in a fast‑paced environment.

Strong problem‑solving skills, attention to detail, and commitment to accuracy.

Solid negotiation and interpersonal skills, with the ability to influence decisions across internal and external groups.

Proficiency in Microsoft Office, particularly Excel; comfortable working with automated order entry systems and other internet‑based tools.

Strong intermediate math skills and the ability to interpret and work with pricing, margin, and cost data.

Demonstrated self‑starter with resilient personal initiative.

High energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty.

Goal‑oriented and self‑motivated with ability to work both independently and within a team environment.

Ability to analyze, mine, and report out on large data sets.

Physical Demands

Sit: Must be able to remain in a stationary position – Frequently – 21% to 50%.

Walk: Must be able to move about inside/outside office or work location – Frequently – 21% to 50%.

Use hands to finger, handle, or feel: Operates a computer and other office machinery – Constantly – at least 51%.

Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet – Occasionally – up to 20%.

Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment – Occasionally – up to 20%.

Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co‑workers and clients and detect hazardous conditions – Frequently – 21% to 50%.

Weight and Force Demands

Up to 10 pounds – Occasionally – up to 20%.

Up to 25 pounds – Occasionally – up to 20%.

Up to 50 pounds – Occasionally – up to 20%.

Working Environment

Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold – Occasionally – up to 20%.

Exposed to electrical hazards; risk of electrical shock – Occasionally – 20%.

Handles or works with potentially dangerous equipment – Occasionally – 20%.

Travels to off‑site locations – Frequently – 21% to 50%.

Our Benefits Include

Medical, Dental, and Vision Insurance.

Life Insurance.

Short‑Term and Long‑Term Disability Insurance.

401(k) with Employer Match.

Paid vacation and sick time.

Paid company holidays plus flexible personal days per year.

Tuition Reimbursement.

Health & Wellness Programs.

Flexible Spending Accounts.

HSA Accounts.

Commuter Transit Benefits.

Optional insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance.

Employee Discount Programs.

Professional Training & Development Programs.

Career Advancement Opportunities – We like to promote from within.

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

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