eCommerce Specialist-Internet Help Desk, DC (Tampa, FL) Bench - FT

eCommerce Specialist-Internet Help Desk, DC (Tampa, FL) Bench - FT
Job ID

1350103BR

Location

Tampa, Florida, United States

Business

Walt Disney World Resort

Date posted

May 16, 2026

Job Summary:
We are looking for an eCommerce Specialist-Internet Help Desk. In this role, you will assist Guests with their digital experience through the website and in the My Disney Experience application. This is an hourly position in an inbound contact center located at Disney Central in Tampa, Florida. The eCommerce Specialist will attend a paid training class and participate in performance assessments. Operating hours: Sunday through Saturday, 06:00 a.m. – 12:15 a.m.

Responsibilities:

Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World

Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests

Maintain discretion and Guest confidentiality

Help Guests with handling their accounts

Navigate between multiple computer applications including phone, chat, and email

Provide Guest Service when problems arise and help find solutions

Meet required departmental metric expectations and efficiency goals

Assist Guests by providing comprehensive information about the resorts and dining using software applications during this process

Complete all required Company training and compliance courses

Flexible with work schedule, including overtime, weekends and holidays

Basic Qualifications:

Handle conflict resolution and decision‑making through a balance of integrity and partner resourcing

Computer proficiency within a Microsoft Windows environment

Written, verbal and interpersonal communications skills

Knowledge of Disney products

Sales and Service Experience in a customer service or contact center environment

Preferred Qualifications:

Strong sales and closing skills and the ability to overcome objections

Bilingual

Required Education:

High school diploma or equivalent

Additional Information:
The Walt Disney Company and its affiliated companies are Equal Employment Opportunity employers. If you have a disability and believe you need reasonable accommodation to apply, please email Candidate.Accommodations@Disney.com.

The starting pay rate for this role in Florida is $20.10 per hour.

Benefits may be provided as part of the compensation package.

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