As a Director of Talent at Market of Hilliard, you partner with the Operator to execute Chick‑fil‑A's organizational strategy, grow the business, and cultivate a culture of care for team members and guests.
Through the Market of Hilliard Leadership Academy, you will gain real experience with the number one top-rated brand in the industry and be part of a leadership team that owns significant responsibility, achieves business results, and develops your ability to influence change.
Minimum Requirements
- Commit a minimum of 2 years of employment and development in our organization
- Availability of a minimum of 50 hours per week, across at least 5 days per week
- Strong commitment to growth and development of self
- High capacity for building relationships and gaining rapport
- Driven with passion for training, learning and development
- Effective and engaging communicator, coach and teacher
- Demonstrates the importance of Chick‑fil‑A’s Corporate Purpose
- Exemplifies the Chick‑fil‑A Market of Hilliard Core Values: Excellence, Initiative, Service, and Integrity
Why Join Our Team?
- Equipped through a 5‑week Leadership Academy – training you with principles and practices of leaders
- Development in monthly leadership meetings led by the Owner/Operator
- Constructive coaching and encouragement from experienced Restaurant Leaders
- Support from a high‑performance leadership team structure
- A team environment where you can make a difference
- Flexible scheduling to support your success
- Scholarship opportunities for education assistance
- Competitive pay with potential for performance‑based raises
- Team events, recognition programs, and incentives
What will you be responsible for?
- Support excellence in daily operations of a high‑volume, fast‑paced restaurant
- Recruit, interview, and facilitate onboarding of all new team members
- Create new‑hire training plans and collaborate with Trainers to execute training plans
- Ensure compliance of all employment paperwork and organized record‑keeping
- Facilitate uniform requests, orders, and uniform standards accountability
- Ensure continuous evaluation and feedback on the team
- Collaborate with Directors and Leaders on re‑training initiatives
- Be an ambassador in interviews and recruiting calls/texts, representing restaurant values
- Develop and manage a team of Trainers
- Deliver genuine hospitality by smiling, making eye contact, and engaging warmly with guests
- Maintain a clean and welcoming dining area and work environment
- Handle cash, register tills, and safe with utmost integrity and attention to detail
- Maintain high standards for food safety, cleanliness, and service excellence
- Follow restaurant policies, including dress code and health & safety guidelines
- Assist with other duties as assigned by leadership
What Are We Looking For?
- Effective communicator
- Exceptional responsibility and ownership
- Takes initiative and works efficiently
- Professionalism
- Extreme attention to details
- Positive, enthusiastic attitude in challenging scenarios
- Passion for serving others
- Strong ability to communicate clearly and listen carefully
- Ability to multi‑task in a fast‑paced environment
- Ability to stand for extended periods and perform physical tasks as needed
- Previous recruiting, training or HR experience is preferred, but not required
Working at a Chick‑fil‑A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their team members and give back to their communities.
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