Graphic designer Customer Service - Richmond, VA

Job Title

The role is the linchpin between the studio and our clients - we are looking for someone who can help strengthen current relationships and help build new ones, make decisions, and achieve results.
Core Functions

Translate customer requirements into design and specification for production & install
Use Adobe Illustrator for creating design templates for vehicle wraps, trade show displays, banners, wall graphics etc.
Use CRM (customer relationship management) system to track calls, create estimates, work orders, billing
Coordinate between customers, production and vendors.
Responsible for the quality of all products.
Other Required Skills

Strong communication and listening skills.
Motivated with a great attitude; a desire to help others via an engaging personality
Update social media, newsletter to keep customer informed.
Use of computers, spreadsheets and Artificial Intelligence software.
Ideal Candidates Will Also Possess

3+ years of prior Customer Service experience
3+ year of Graphic Design using Adobe Illustrator
Associate's or Bachelor's Degree
Compensation and Benefits

Competitive Annual Salary
Additional training/development opportunities
Paid time off
Computer is provided at the studio
Compensation: $18.00 per hour
Working at SpeedPro and in the large-format printing industry, gives you a chance to be creative. You will be hands-on, in the field, solving problems and meeting clients to make custom solutions every day. As a national brand, specializing in a variety of printed products, SpeedPro takes great pride in partnering with our long-term, satisfied clients. Our goal is to be considered an extension of each client's marketing team, and we collaborate with partners to determine the right solution for you and your business's end customer.
At SpeedPro, we value the relationship between our clients and their customers and deliver quality work on time, every time. With a nationwide network of more than 130 studios, the same standard for excellence in printing, timeliness, and customer service is guaranteed. This is why we have an exceptional net promoter score with our clients of 96.
Working at an independently owned and operated SpeedPro studio sets you up for a bright future. Studio employees experience a fast-paced work environment with new challenges and rewarding opportunities every day. If you are looking for a monotonous desk job, this is not the right job for you.