Strategic Client Partner Account Manager

As a Strategic Partner Account Manager you are the executive-level relationship leader for Bazaarvoice’s largest and most complex Content Activation Solutions (CAS) enterprise accounts. This is a senior role designed to elevate our engagement beyond campaign execution. You will serve as a trusted advisor to client executives, orchestrating cross‑functional alignment to unlock expansion and protect retention across our most strategic relationships. Your role is to ensure we are aligned at the highest levels – strategically, commercially, and operationally. If you thrive in executive conversations, can connect product strategy to business outcomes, and know how to navigate complex enterprise environments, this role is for you.

What You’ll Do

Serve as the executive-level CAS partner for top enterprise accounts

Build and maintain trusted advisor relationships with senior client stakeholders and strategic partners

Elevate conversations from campaign delivery to business impact and revenue & growth strategy

Deliver long‑range, multi‑year account strategy aligned to client priorities

Partner closely with Sales Leadership on account planning, whitespace identification, and deal shaping

Contribute to renewal strategy and expansion motions to protect and grow ARR

Articulate CAS value in executive‑level business terms

Lead Executive Business Reviews (EBRs) and strategic planning sessions

Translate enterprise client objectives into CAS program strategy and roadmap alignment

Develop compelling narratives that connect CAS outcomes to broader digital transformation goals

Cross‑functional orchestration

Orchestrate across CAS Account Management, Product, Operations, and Sales to ensure strategic alignment

Escalate and resolve risks at the leadership level before they impact revenue

Identify systemic friction and drive improvements that benefit enterprise delivery at scale

What You’ll Need

8+ years of experience in enterprise account management, strategic client leadership, or consulting

Proven experience managing complex, multi‑million‑dollar enterprise relationships

Strong executive presence and comfort leading C‑level conversations

Demonstrated ability to build multi‑year growth strategies and influence revenue outcomes

Experience partnering closely with Sales on account planning and deal strategy

Ability to navigate and influence cross‑functional teams without direct authority

Strong commercial acumen and understanding of SaaS revenue models

Exceptional written and verbal communication skills

$111,405 - $167,108 a year

At Bazaarvoice, we carefully consider multiple factors when determining compensation. Since we believe the transparency and integrity builds trust, we want to share that we expect the base salary for this position to be in the range listed above and is based on Bazaarvoice's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level. While this is a good faith estimate of the expected base pay range, Bazaarvoice reserves the right to pay outside this range if these assumptions and understandings are modified as we progress through the interview process. Your recruiter can share more about the salary range and total compensation package during the hiring process. If this compensation is somewhere close to your desired range, we encourage you to apply!

Commitment to Diversity and Inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

The successful candidate will be required to complete a background check. We will provide additional information and obtain your written consent before proceeding.

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