Operation manager - M365

Role and Responsibilities
Youdemonstratesolid leadership and analytical skills,exhibitstrong business acumen, as well as commitment to productivity. You are a self-starter,go-getter, proactive and could learn and perform in a fast-paced environment. You are dynamic, result oriented and could drive results through others,possessstrong analytical and negotiation skills and excellent process orientation.

Creating strategies with senior management and develop policies that will correlate with the organization goal.

implementing effective processes and standards.

Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters.

You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures

You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change

You will be responsible for providing guidance to our in-house Management Trainee

Should keep a close track of the NSAT Scores and the productivity of the team members

You are required to induct new joiners i.e Engineers and Team Leader about the technical support process.

Responsible for management of critical and complex changes wherever applicable

Initiate and drive continuous service improvement plans.

Identification and communication of potential risks and dependencies intimelymanner to stake holders

Responsible for Performance management,careerdevelopmentand retention of the team members

Should have an innovative and transformational mindset toidentifyopportunities tooptimizeprocesses

Qualifications and Experience
Please note that candidates must be having minimum of 8+ years of experience as operation head/manager in Technical Support process (Microsoft M365)

Graduate with minimum 8 years of Experience as operation head/manager in Technical Support process (Microsoft M365)

Concierge LOB is preferred.

Work Location- Work from Home

Hardware Pre-requisites: Laptop (16GB RAM), Windows 11Pro, Internet speed- min50 MBPS upload and download

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