Account Manager - Strategic Account Executive

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

Benefits

Multiple medical plans including a high deductible, low cost health plan

Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance

Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance

Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation

Employee Stock Purchase Program with additional opportunities to earn stock in the Company

Retirement planning through the Company’s 401(k)

Strategic Account Executive Responsibilities

Mid-level understanding of Inventory Management practices and operations for new and used vehicles

Developing expertise with our products so that they become “second hand” in nature Intricate scheduling of accounts for in-store visits, Zoom Meeting sessions and inspirational phone calls

Coordination and execution of launches on our products for new store(s) that are sold

Constant monitoring, probing and performance management to ensure that Customers are using the tools the right way and deriving value and benefits from them

Discovering needs and opportunities, then setting the stage for our Sales Teams to conduct Upgrade/ Upsells

Renewing customers before their contract terminates to keep them as loyal customers

Planning and executing quarterly campaigns for strategic impact on new trends in market or product / feature roll outs

Reporting into Salesforce.com completed actions and follow up meetings with dealer personnel

Responding to occasional issues that arise with data feeds or application glitches to calm users and work through to solution

Holding professional and well-crafted Business Reviews with decision makers so that our software and its application become an integral part of their operations.

Other duties as assigned

Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

No immigration or work visa sponsorship provided for this position.

For information on our collection and use of your personal information, please see our Privacy Notice.

Compensation
The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

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