Technical Content Creation

Technical Content Creation

Reporting to the Technical Training Supervisor, this role is responsible for evaluating, creating, tailoring, and maintaining technical documentation, service training literature, wiring schematics, trouble-shooting trees, training materials, and other internal and external technical documents. Duties will include but are not limited to: researching technical topics and associated engineering drawings for new and existing products, creating diagrams for service training literature and trouble-shooting guides, liaison with internal and external engineering personnel to garner deep understanding for a wide array of technical documentation and creation.
Serve as EV SME for technical content development
Research new and existing products for technical documentation creation and maintenance
Create tailored service training literature for technical publication and training materials
Collaborate with field service and engineering teams to craft accurate documentation in conjunction with requirements and specifications
Identify trending EV field issues to inform troubleshooting tree development
Conduct diagnostic training sessions with dealer technicians
Utilize proper tooling to perform and communicate diagnostic troubleshooting at EV field service engineering level
Use concise and clear communication strategies to maximize comprehension efficiency
Fluency in technical software including a variety of diagnostic tools
Deep understanding of EV systems including but not limited to battery, thermal management, and charging
Qualified person to work on and around EV High Voltage systems
Knowledge and application of NFPA 70E electrical safety best practices
Effective communicator of EV diagnostic troubleshooting best practices and strategies
Ability to prioritize and execute tasks in a fast-paced environment
Willingness to take on new challenges and build on current skills
Exceptional analytical and conceptual thinking skills
Ability to multi-task and be a self-starter
3DX experience and technical diagram creation preferred
Experience with electrical diagnostics on CAN – including J1939 and OBD2
Ability to check all technical material for consistency and accuracy
Adobe Creative Suite experience a plus
Advanced knowledge of Microsoft Office Suite
Bachelor's degree in business related field required
3+ years Electric powered vehicle experience
All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
3+ years field service level experience with EV powered vehicles
Ability to anticipate and understand customer needs and provide guidance
Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
Strong project management skills. Exposure to difficult or complex projects a plus.
Ability to influence stakeholders
Effective communication and ability to communicate complex details in a clear manner.
Flexible workspaces and work hours help you unleash the best you.
Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
Continued Professional Development
Benefits including medical, dental and vision insurance, 14 paid holidays, vacation time and 401k matching
Office environment and production environment
Must work in a manufacturing environment with exposure to heat, cold and noise
Fast-paced production area with moving objects and sheet metal
Occasional periods of standing or sitting for extended periods of time
You must wear appropriate PPE when and where required
Frequent weeks working 40+ hours
Frequent communication with people throughout the day
Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.
All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
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