Service Communication Specialist

Service Call Center Representative

Steven Kia is part of the respected Steven Automotive Group, a family-owned and operated organization built on accountability, performance, and long-term career growth. Our brand-new, state-of-the-art facility is designed to deliver an exceptional customer experience while creating strong earning opportunities for our team.
We are seeking a driven and customer-focused Service Call Center Representative to support our growing service department.
About the Position

The Service Call Center Representative plays a critical role in driving service appointment volume and shop production for Steven Kia. Working under the leadership of the Service BDC Manager, this position is responsible for handling inbound and outbound service communications, scheduling appointments, confirming visits, and supporting customer retention efforts.
You are the first point of contact for many of our service customers. Every call must be handled with urgency, professionalism, and precision to ensure maximum appointment show rate and service revenue growth.
This is a production-based role where performance directly impacts income.
Compensation

Base pay plus commission structure
$45,000 – $95,000 annually based on performance
Earnings tied directly to appointments set, show rate, and production results
High performers who consistently execute and follow up can achieve strong earning potential in this role.
Key Responsibilities

Answer inbound service calls promptly and professionally
Schedule, confirm, and reschedule service appointments
Follow up with no-shows and declined service opportunities
Utilize CRM daily to track all customer interactions
Assist in filling open appointment capacity
Execute outbound campaigns for maintenance reminders and retention efforts
Communicate clearly with Service Advisors and management
Maintain accurate and up-to-date customer records
Qualifications

Previous customer service or call center experience preferred
Automotive or dealership experience is a plus
Strong phone skills and professional communication ability
Comfortable working in a fast-paced, performance-driven environment
Basic computer and CRM proficiency
Organized and detail-oriented
Positive, team-focused mindset
Valid driver's license
Schedule

Full-time position
5-day work week
Closed Sundays
Benefits

401(k) Plan
Medical, Vision, and Dental insurance
Life insurance
Paid training
Paid time off and holidays
Growth opportunities within Steven Automotive Group
Why Join Steven Kia?

Steven Kia is a growing, high-energy dealership within a stable, family-owned organization. You'll be part of a leadership-driven team focused on production, accountability, and results. If you're competitive, motivated, and ready to grow your career in automotive service operations, this is your opportunity.
Apply Today

If you're ready to drive appointment volume, support service growth, and build a long-term career with Steven Kia, apply today.