Steven Toyota is hiring: Service Communication Specialist in Harrisonburg

Service Call Center Representative

Steven Kia is part of the respected Steven Automotive Group, a family-owned and operated organization built on accountability, performance, and long-term career growth. Our brand-new, state-of-the-art facility is designed to deliver an exceptional customer experience while creating strong earning opportunities for our team.
We are seeking a driven and customer-focused Service Call Center Representative to support our growing service department.
About the Position

The Service Call Center Representative plays a critical role in driving service appointment volume and shop production for Steven Kia. Working under the leadership of the Service BDC Manager, this position is responsible for handling inbound and outbound service communications, scheduling appointments, confirming visits, and supporting customer retention efforts.
You are the first point of contact for many of our service customers. Every call must be handled with urgency, professionalism, and precision to ensure maximum appointment show rate and service revenue growth.
This is a production-based role where performance directly impacts income.
Compensation

Base pay plus commission structure

$45,000

$95,000 annually based on performance

Earnings tied directly to appointments set, show rate, and production results

High performers who consistently execute and follow up can achieve strong earning potential in this role.
Key Responsibilities

Answer inbound service calls promptly and professionally

Schedule, confirm, and reschedule service appointments

Follow up with no-shows and declined service opportunities

Utilize CRM daily to track all customer interactions

Assist in filling open appointment capacity

Execute outbound campaigns for maintenance reminders and retention efforts

Communicate clearly with Service Advisors and management

Maintain accurate and up-to-date customer records

Qualifications

Previous customer service or call center experience preferred

Automotive or dealership experience is a plus

Strong phone skills and professional communication ability

Comfortable working in a fast-paced, performance-driven environment

Basic computer and CRM proficiency

Organized and detail-oriented

Positive, team-focused mindset

Valid driver's license

Schedule

Full-time position

5-day work week

Closed Sundays

Benefits

401(k) Plan

Medical, Vision, and Dental insurance

Life insurance

Paid training

Paid time off and holidays

Growth opportunities within Steven Automotive Group

Why Join Steven Kia?

Steven Kia is a growing, high-energy dealership within a stable, family-owned organization. You'll be part of a leadership-driven team focused on production, accountability, and results. If you're competitive, motivated, and ready to grow your career in automotive service operations, this is your opportunity.
Apply Today

If you're ready to drive appointment volume, support service growth, and build a long-term career with Steven Kia, apply today.
Steven Kia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.