Student Accounts Specialist (Accounting Technician II)

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Job no:

558180
Work type:

Staff
Location:

San Diego
Categories:

Unit 7 - CSUEU - Clerical and Administrative Support Services, Finance/Accounting, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Position Summary
San Diego State University is seeking a customer-focused and detail-oriented Student Accounts Specialist to provide student account assistance, process financial transactions, and support interdepartmental coordination. This role ensures accurate account management, compliance with federal and institutional policies, and responsive service for students, parents, and campus stakeholders.

Key Responsibilities

Customer Service & Account Support: Assist students, parents, and staff with inquiries related to payments, refunds, fee holds, and account access; explain policies and resolve billing issues.

Transaction Processing & Reconciliation: Handle student account transactions, including credit adjustments, refunds, and payment postings; reconcile data for daily deposits, checks, and online payments.

Data Reporting & Financial Aid Compliance: Run reports, process Title IV and NSLDS data, manage third-party payments, and assist with financial aid and reconciliation tasks.

Campus Coordination & Special Programs: Support events and programs involving the Bursar’s Office (e.g., orientation, study abroad); coordinate with campus departments and participate in policy committees.

Why Join Us?

Serve as a key contact for students navigating financial processes

Gain hands‑on experience in university financial systems and compliance

Collaborate with departments to support student success

Join a team committed to clarity, service, and continuous improvement

Position Information

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.

This position is designated non-exempt under FLSA and is eligible for overtime compensation.

Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

This position is eligible for telecommuting up to 2 days per week, following a training period during which on‑site presence is required.

Education and Experience
Experience:

Equivalent to three years of progressively responsible financial record‑keeping experience which has provided the above knowledge and abilities.

Education:

Any equivalent combination of education and experience which provides the required knowledge and abilities.

Key Qualifications

Thorough knowledge of financial record‑keeping, mathematical and general office methods, procedures, and practices.

Ability to apply accounting procedures and practices to the analysis of basic accounting problems.

Ability to analyze and interpret accounting data.

Ability to apply problem‑solving techniques in finding solutions to basic accounting problems.

Ability to provide accurate information and explain University policies and procedures to Students, Staff and Parents.

Ability to work closely and cooperatively with various campus departments.

Experience in a university student account or cashiering environment preferred.

Experience using enterprise computer systems.

Compensation and Benefits
San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well‑being and professional growth.

Compensation
Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department’s budget and equity guidelines.

Initial step placement is not expected to exceed Step 1 ($4,037) for qualified candidates.

Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement.

CSU Classification Salary Range: $4,037 – $5,881 per month (Step 1 – Step 20).

Future increases, including step advancements, are subject to contract negotiations.

Full Benefits Package Includes

Generous Time Off: 15 paid holidays, vacation, and sick leave.

Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.

Health Coverage: Medical, dental, and vision options at low or no cost.

Education Support: CSU tuition fee waiver for employees and eligible dependents.

Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.

Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Equal Opportunity and Excellence in Education and Employment
All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Supplemental Information
Apply by June 1, 2026 to ensure full consideration.

Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Sophia Faulk at srfaulk@sdsu.edu .

Advertised:

May 18, 2026 (4:00 PM) Pacific Daylight Time
Applications close:

Open until filled

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