Programme Manager

Program Manager, Hyperscaler Control Tower

Nokia's IP Networks business is undergoing a step-change in scale, driven by rapidly growing demand from hyperscaler customers. To meet this demand, Nokia has established a Hyperscaler Control Tower — a cross-functional governance mechanism designed to create end-to-end visibility, surface constraints, drive rapid resolution across supply chain and commercial operations, and create executive visibility to guide engagement.
This Program Manager role is the operational backbone of that forum. You will own the full CT operating cycle — from supply chain constraint management to demand intelligence and account coordination — translating complex, multi-stakeholder dynamics into clear decisions for executive leadership. This is a high-visibility, high-impact role at the intersection of supply chain, procurement, delivery operations, and customer-facing teams.
Your Responsibilities

Control Tower Operations
Own the weekly CT preparation cycle: refresh supply/demand data, validate cross-functional inputs, update the issue tracker, and finalize dashboards ahead of weekly sessions
Maintain core CT dashboards; for example: demand vs. realistic supply (by product/quarter), component shortage heatmap, NPI readiness tracker, and sales pipeline view
Drive accountability on open actions — track owners, due dates, and escalation paths between sessions
Coordinate customer-specific agenda items for each hyperscaler account, ensuring the right stakeholders are prepared and engaged
Supply Chain Visibility & Constraint Management
Partner with Supply Chain, Procurement, Advanced Planning, and Delivery Operations to maintain an accurate, rolling view of supply capacity and component availability
Maintain the constraint heatmap across critical components; flag emerging bottlenecks before they become delivery risks
Support coordination with EMS manufacturing partners on clear-to-build status and production capacity inputs
Support risk-buy playbook execution: long-lead approvals, liability tracking, and escalation to leadership when thresholds are exceeded
Demand & Account Coordination
Source the demand-side inputs to CT: maintain an accurate, product-level view of hyperscaler demand by quarter, drawing on CRM data, account team inputs, and customer signals
Partner with PLM and account teams to validate and reconcile demand forecasts; flag material changes in demand outlook with sufficient lead time for supply chain response
Serve as the structured interface between account teams and the CT — debriefing customer conversations, tracking cross-functional action items, and maintaining the account health view for each major hyperscaler
Process & Governance
Document and continuously improve CT operating procedures, meeting templates, and escalation protocols
Serve as a key business-side partner for Nokia's supply chain visibility platform, driving adoption and translating operational needs into platform configuration
Support the biweekly hyperscaler P&L/finance session with operational inputs
Your Skills and Experience

Required Qualifications
8–12 years of experience spanning supply chain, program management, and/or commercial operations, ideally in networking, telecom, or enterprise hardware
Demonstrated ability to manage complex, multi-stakeholder processes in a fast-moving environment
Strong data fluency — comfortable working with supply/demand models, shortage heatmaps, pipeline dashboards, and CRM systems
Clear, structured communicator — able to synthesize operational and commercial complexity into crisp, decision-ready executive updates
Proven track record of driving accountability and action in matrixed organizations
Preferred Qualifications
Experience working with or selling to hyperscaler customers
Familiarity with supply chain visibility platforms (e.g., Kinaxis, Palantir, or equivalent)
Background in IP networking hardware or data center networking
Experience supporting executive governance or operating cadence design (e.g., S&OP, S&OE, or similar)
Job Info

Job Category Project Management
Degree Level Bachelor's degree
Job Schedule Full time
Job Type Experienced
Job Identification 36211
Role Type Individual contributor
US/Canada Salary Range $153,708-$219,583 USD * Plus, potential incentive/variable compensation for eligible roles.
Experience level Experienced
Locations 520 Almanor Avenue, Sunnyvale, California, 94085-3533, US 600 March Road, Ottawa, Ontario, K2K 2E6, CA