Studio Associate

Studio Associate

– Deliver exceptional, personalized customer interactions at Lucid’s studio.

Responsibilities

Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid

Welcome guests in an engaging, courteous and sincere manner

Demonstrate excitement and create intrigue about Lucid products

Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.

Pipeline Management: Maintain and build a robust customer pipeline through disciplined practices.

CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement

Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles.

Competitive landscape: Take initiative to understand competitor models and packages in order to educate customer on why Lucid

Effectively communicate the benefits of Lucid products and being a member of the Lucid community

Gauge guests' requirements and interests to deliver a personalized and relevant interaction

Be responsible for lead capture and progression of guests through initial part of the Lucid journey

Manage and overcome customer challenges in a cordial and calm manner

Ensure all studio assets are presentable and consistent with the Lucid brand image

Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions

Remain available for ad‑hoc activities to improve studio operations and customer experiences

Support local marketing initiatives and events to build brand awareness

Maintain a continuing desire to learn and develop to progress your career with Lucid Motors

Assist with daily operations as needed

Qualifications

Completed, or working towards, Bachelor's degree or equivalent is preferred.

Exceptional people skills including strong oral and written communication, empathy and active listening ability.

Ability to deliver outstanding customer experiences in a fast paced and dynamic environment.

Conscientious, responsible and reliable.

Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape

Comfortable operating in ambiguous retail environment

Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Familiarity with CRM tools a plus

Flexible availability including extended holiday mall hours, holidays and weekends

Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire

Compensation
Base Pay (hourly): $23 USD

Benefits
Lucid offers medical, dental, vision, life insurance, disability insurance, vacation, 401k, equity program, and discretionary annual incentive program.

Equal Employment Opportunity
Lucid Motors is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and other protected characteristics.

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