Field Service Representative in Kenner

Overview
We are seeking a Field Service Representative to join our team at Applied Business Concepts, a locally owned Office Technology provider. The Field Service Representative will assist customers by providing product and service information, resolving technical issues, teaching customers to operate office equipment (copiers, printers, etc.), and performing setup, installation, and service of these devices. No experience is required—comprehensive training will be provided. Mechanical aptitude and reliable transportation are required. This role offers an 8 am‑5 pm Monday‑Friday schedule, health insurance, a 401‑K plan, mileage reimbursement, and paid holidays.

Responsibilities

Handle customer inquiries and complaints

Provide information about products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of evolving products and services

Qualifications

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Benefits
Health insurance, paid vacation, 401‑K, paid holidays, mileage reimbursement, and a professional work environment.

Company Description
Applied Business Concepts, LLC. is a 30‑year‑old family and veteran‑owned business based in Baton Rouge, Louisiana, with locations in Kenner and Lafayette. The company supplies office technology to businesses and municipalities throughout South Louisiana and across the United States. We employ over 30 people—most of whom have been with the company for more than 15 years—and pride ourselves on a supportive, stable work environment.

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