Account Specialist
Full Time Clerical Webster, TX, US
Department/Role Type:
Service, Full-time
Location:
Main Office, Webster TX
Our Account Specialist must possess excellent writing, speaking, and communication skills, as well as exceptional administrative, organizational, customer service, and sales skills. Must have advanced/fluent computer skills including all Microsoft Office applications.
Responsibilities include the following and other duties may be assigned:
Schedule service
Send initial estimates
Follow up confirmations
Send service reminders
Coordinate with scheduling
Follow up with quotes and scheduled tech appointments
Check each service prior to the scheduled service
Collect payments for service jobs prior to the techs visit
Resolve problems for customers, resolve billing/pricing
Communicate with accounting department to resolve any discrepancies associated with Service Reports or Work Orders
Assist with scheduling/Site Compliance
Provide customer support for any questions pertaining to the account
Collaborate with the Shipping Department to ensure that the shipments are sent to the appropriate address and to the correct person
Contact customer for any claims pertaining to damage packages
Collaborate with inside sales for new service requests, new customer/equipment, etc.
Job requirements, experience, and skills:
IndySoftAssetManagementSoftware
Minimum of 2 years of customer service experience
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Account Specialist
Allometrics Inc, Webster, TX, USA
Pay: 60.000 - 80.000
Job type: Full Time