Agency Manager - State Farm Agent Team Member

Benefits

401(k) matching
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
The Office Manager will manage daily operations of the service department, ensuring exceptional customer service and smooth office workflow. The ideal candidate will have a strong background in customer service (minimum 5 years), proven team coordination skills, and familiarity with payroll, timecards, commission reports, and social media management. This role works closely with the State Farm Agent to support agency success.
Key Responsibilities

Lead and coordinate the service department team to deliver excellent customer service and timely issue resolution.
Handle customer inquiries, service requests, and follow-up communications to maintain high satisfaction.
Manage payroll processing, timecards, and commission reports accurately and timely.
Support social media efforts to promote agency engagement and community presence.
Assist the State Farm Agent with administrative and operational tasks.
Train, supervise, and motivate service department staff to meet performance goals.
Maintain accurate records and reporting related to service activities and office operations.
Organize office functions, including scheduling and supply management.
Ensure compliance with State Farm policies and industry regulations.
Qualifications

Minimum 5 years of customer service experience, preferably in insurance or related fields.
Proven ability to coordinate and lead a team effectively.
Familiarity with payroll, timecard management, and commission reporting.
Experience managing social media platforms for business purposes.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Proficient with office software and agency management systems.
Detail-oriented with strong problem-solving abilities.
Ability to work collaboratively in a fast-paced environment.

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