BDC Sales Manager

Award-Winning Bob Loquercio Auto Group is looking for a qualified and motivated individual to join their team! If you are a self-starting professional ready to take your career to the next level, we have the opportunity you've been looking for.What We’re Looking For:As a Bob Loquercio BDC Manager, you will be responsible for overseeing and assisting the Internet Sales Representatives who respond to internet inquiries and generate sales with customers who contact the dealership or who have visited the dealership. This highly accountable and process-oriented position uses lead management tools, advanced Customer Relationship Management software, and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Business Development Manager should be technically proficient or be able to be trained to be technically proficient in using in-house, customer service, data mining, and campaigning tools, and to develop a deep understanding of all dealership products and services offered to drive an overall positive customer experience.Benefits:Medical PlanDental PlanVision Plan401(k) Savings PlanBasic Life InsuranceAccident & Critical Illness InsuranceDiscounts on Products and ServicesFlexible SchedulesWork Life BalanceResponsibilities:Training the internet sales team to respond promptly, professionally, and courteously to all internet leadsProviding scripts and workflow tools to staff to ensure uniform customer serviceEnsuring that all staff members promptly and accurately enter all customer inquiry data into CRM softwareOverseeing the generation of sales appointmentsEffectively utilizing lead management toolsCompiling all necessary reports, forms, and other documentation on a timely basisUnderstand the buying patterns of telephone prospectsPrepare individual call reports for BDC staffExhibiting ethical behavior, providing the highest degree of customer satisfaction, and remaining honest in all aspects of customer interactionInterface with other department headsParticipate in management meetingsQualifications:3+ years’ experience as a Business Development Manager at a dealership, preferredAbility to teach and train staff to be disciplined, process-oriented, and sales-driven through inbound, outbound appointment and service calls, internet leads, and internally generated customer opportunitiesAbility to gain overall knowledge of automotive sales and service department operationsStrong organizational and leadership skillsKnowledge of social media, social media channel marketing, and social media bloggingAbility to manage and motivate staff membersPhysical Requirements:Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.Benefits:401(k)Dental insuranceEmployee assistance programEmployee discountHealth insuranceHealth savings accountLife insuranceOpportunities for advancementPaid time offReferral programVision insuranceWork Location: In person
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