Localization Program Manager, Design, Development, Delivery (D3) Team

Overview
Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers worldwide. AWS operates a globally distributed environment at massive scale, offering over 200 fully featured services to millions of active customers, including startups, enterprises, and government agencies. The AWS Worldwide Field Enablement (WWFE) Organization is responsible for end-to-end enablement across all customer facing roles.

Responsibilities

As Localization Program Manager for WWFE, manage complex localization processes and work with global stakeholders including enablement managers, program managers, content strategy leads, multimedia/learning experience designers, and language service providers.

Drive localization strategic initiatives such as operational excellence, quality assurance, and best practice establishment aligned to the team’s goals.

Concurrently manage multiple end-to-end localization productions in different phases (defining scope, planning to execution).

Drive simultaneous shipping (or “sim-ship”) for global and regional programs by collaborating with internal and external stakeholders globally.

Provide support for implementing new workflow when enablement or training is developed for new modality or learning management systems (LMS).

Identify and evaluate opportunities to drive innovation in localization workflows through technology adoption and process improvements.

Assess and pilot new localization tools, including AI-powered solutions, to improve translation quality and reduce time-to-launch.

Analyze workflow performance data and provide recommendations for tool adoption and optimization.

A day in the life
A day in the life includes managing localization productions, working on localization initiatives, brainstorming with peers, self-directed development time, and participating in regular team strategic planning sessions.

About the team
The Design, Development, Delivery (D3) team is a creative production team focused on supporting Worldwide Field Enablement (WWFE). The team consists of two major roles: 1) Multimedia Experience Designers (MXDs) creating English-based rich-media training content, and 2) Localization PMs (LPMs) taking the produced content and localizing for a worldwide audience. D3’s main priority is on-time delivery and launch of impactful, high-bar, visually engaging content for our customers. The Localization team within D3 supports our stakeholders in launching localized enablement and training for their global and regional programs.

About AWS
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Qualifications
BASIC QUALIFICATIONS

5+ years of program or project management experience

5+ years of defining and implementing process improvement initiatives using data and metrics

Experience using data and metrics to determine and drive improvements

Experience working cross-functionally with tech and non-tech teams

Experience prioritizing and handling multiple assignments at any given time while maintaining deadlines, or experience completing complex tasks quickly with little to no guidance and reacting with urgency when quick turnaround is required

PREFERRED QUALIFICATIONS

Direct experience and/or knowledge of eLearning content authoring, specifically Articulate 360 products (Storyline and Rise), and video editing tools

Experience evaluating or implementing AI-powered localization solutions, machine translation technologies, or workflow automation tools

Amazo n is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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