Sales Coordinator

The HEF Group a global leader in the science of tribology for more than 50 years and offers innovative nitriding surface treatments and PVD thin-film coating solutions for corrosion, wear and friction reduction of automotive and industrial machinery components. Today HEF is active in more than 40 countries throughout Europe, Asia, and the Americas, engaged in providing

Liquid Nitriding

services & chemicals;

PVD

based coating services;

tribology testing

services; and supplying

engineered sleeve bearings & bushings

for demanding industrial applications.

HEF Group operates a global service jobbing network that provides our nitriding treatments and PVD coating services to manufacturers of automotive components and precision components used in industrial equipment such as pumps, valves, compressors, hydraulic gearboxes etc. TS USA, a subsidiary of HEF Group, which operates several processing facilities in the US, is seeking an experienced Quoting and Sales Coordinator. For more information about HEF, please visit www.hefusa.net.

Key Responsibilities

Quoting & ERP Support

Prepare accurate and timely quotes for two manufacturing sites
Enter all quote information into the ERP system
Collaborate with Plant Managers to gather pricing, lead times, and production details
Route completed quotes for the Sales team for follow-up and further customer communication
Schedule meetings as needed for quote review or discussion with sales, operations, and management
Maintain organized records of quotes and related documentation
Sales Support & Follow-Up

Monitor and manage the shared sales inbox outside of CRM workflows
Follow up on aging quotes and coordinate with Sales on next steps
Log all new sales calls and inquiries into the CRM system
Maintain and update customer contact lists to ensure accuracy
Support the Sales team with coordination and administrative assistance as needed
Front-Line Communication

Handle all incoming calls for the company
Professionally route calls to appropriate departments or individuals
Serve as a positive and knowledgeable first point of contact for customers, vendors, and partners
Marketing & Operations Support

Assist the Marketing Department with coordination, data management, and execution support as needed
Support the Operations Manager with reporting, scheduling, and administrative coordination
Help facilitate communication between sales, marketing, and operations teams
Reporting & Sales Operations

Track key sales, quoting, and operational KPIs
Generate basic reports related to sales activity or production data (reporting only)
Ensure consistency and accuracy across ERP, CRM, and internal sales records
Identify opportunities for improved efficiency within quoting and sales support processes
Qualifications

Minimum 2+ years' experience in customer service, inside sales, and/or sales operations
Demonstrated personal leadership (leading by example, positive attitude, problem-solving, mentoring of others, initiative)
Strong experience with ERP systems required
Experience using CRM systems for sales tracking and reporting
Effective listening, communication (verbal and written) skills
Comfortable in a fast-paced, customer-driven, change-focused environment
Ability to manage multiple priorities across two manufacturing sites
Good judgment, problem-solving, and decision-making ability
Team player who works productively and demonstrates leadership potential
Ability to perform business math and read financial reporting
Computer experience - Microsoft Outlook, Excel, and Word
Benefits:

Benefits start 30 days from hire 1st of the next month
9 paid holidays + birthday off
PTO accrual and personal time
401K with company match after a year

HEF and TS US is an Equal Opportunity Employer. HEF and TS USA does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.