Account Specialist

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

Job Description
We are looking for an Account Specialist to join our Talley team in Corona, CA! This position is fully on-site and requires regular in-person collaboration at our office location. Standard working hours are Monday through Friday, 8:00 a.m. - 5:00 p.m.

Summary
The Account Specialist is a high-impact role responsible for delivering exceptional customer support, managing key accounts, and ensuring accurate pricing and contract administration. This position blends customer relationship management and detailed analytical work to drive profitability, improve service levels, and support strategic growth initiatives.

What You'll Do

Own the details of specific key account programs and contract files, ensuring costs, sell prices, and margins are accurate and aligned

Secure market-level pricing feedback and provide timely quotations and proposals

Audit quotes and order data to ensure compliance with contracts and internal policies

Maintain rebate and pricing match codes and support vendor pricing updates and part setups in core systems

Collaborate with sales, purchasing, and pricing leaders to support smart sourcing decisions, vendor negotiations, and profitable growth initiatives

Review and analyze daily margin and performance reports, identifying trends, risks, and opportunities

Analyze, mine, and report on large data sets to support pricing, customer, and operational decisions

Identify and execute profitable growth projects in partnership with the corresponding sales and program teams

Recommend and help implement process improvements and system enhancements to streamline workflows and increase accuracy and efficiency

Establish and maintain strong customer relationships with key accounts

Serve as a key point of contact throughout the order-to-remittance process, communicating via phone, email, instant message, and web-based tools

Act as an extension of the sales force to support key program initiatives and ensure customer satisfaction

Handle customer inquiries, process orders, and resolve issues promptly using root-cause analysis

Proactively manage customer open order data to maximize fill rates, service levels, and satisfaction

Translate the voice of the customer to support continuous improvement in processes and customer experience

Other duties as assigned

Qualifications
What You'll Need

2+ years of industry experience with a strong sales, customer service, or account management background

Experience with ERP and reporting tools

Customer service experience a plus

Experience managing vendor pricing contracts and/or rebates a plus

High School or GED - Required

Bachelor's Degree or Equivalent - Preferred

Knowledge, Skills & Abilities

Proven customer-oriented mindset with strong verbal and written communication skills

Demonstrated ability to prioritize and manage multiple tasks, deadlines, and stakeholders in a fast-paced environment

Strong problem-solving skills, attention to detail, and commitment to accuracy

Solid negotiation and interpersonal skills, with the ability to influence decisions across internal and external groups

Proficiency in Microsoft Office, particularly Excel; comfortable working with automated order entry systems and other internet-based tools

Strong intermediate math skills and the ability to interpret and work with pricing, margin, and cost data

Demonstrated self-starter with resilient personal initiative

Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty

Goal oriented and self-motivated with ability to work both independently and within a team environment

Ability to analyze, mine, and report out on large data sets

Physical Demands

Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%

Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%

Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%

Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%

Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%

Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Frequently – 21% to 50%

Weight And Force Demands

Up to 10 pounds - Occasionally – 20%

Up to 25 pounds - Occasionally – 20%

Up to 50 pounds - Occasionally – 20%

Working Environment

Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – 20%

Exposed to electrical hazards; risk of electrical shock - Occasionally – 20%

Handles or works with potentially dangerous equipment - Occasionally – 20%

Travels to offsite locations - Frequently – 21% to 50%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

For the City of Corona, CA. only, the base pay rate is from $$58,036 - $72,545.42, depending upon qualifications, experience, and other considerations permitted by law.

EVM123

Our Benefits Include

Medical, Dental, and Vision Insurance

Life Insurance

Short-Term and Long-Term Disability Insurance

401K with Employer Match

Paid vacation and sick time

Paid company holidays plus flexible personal days per year

Tuition Reimbursement

Health & Wellness Programs

Flexible Spending Accounts

HSA Accounts

Commuter Transit Benefits

Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.

Employee Discount Programs

Professional Training & Development Programs

Career Advancement Opportunities – We like to promote from within

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