Inside Sales Coordinator

Inside Sales Coordinator
Pay: $20 - $25 per hour, based on experience.

Hours: 8am-5pm, Mon-Fri

Location: 10759 Hampshire Ave S. Bloomington, MN 55438

Position Overview:
The Inside Sales Coordinator will assist the JFW Commercial Sales Team by providing various administrative and operational support to ensure a smooth and efficient delivery of products to our customers.

Responsibilities:
Administrative Sales Support:

Assist with quote creation, customer proposal creation, presentations, and distribution to customers as needed

Manage the commercial CRM (Customer Relationship Management) system by:

Assign sales leads

Set up new users and train new Commercial Account Managers

Maintain retail referral program:

Oversee distribution of leads

Contact Commercial Account Managers (CAMs) as needed to update their lead status and track wins/losses and report for commissionable purposes

Coordinate lead generation for CAMs:

Assist in scheduling appointments

Manage all lead generation systems; qualify and distribute warm leads to sales team

Hit assigned monthly targets for new lead generation

Find and qualify new opportunities. Introduce the company and solutions to the customer and warm the relationship and opportunity to pass to outside sales

Operational Support:

Facilitate the steps through delivery of items are finalized.

Provide oversight on submitted orders for accuracy in product, customer information, payment terms, etc.

Communicate ETAs, shipping updates, delivery timelines, and site readiness

Own the communication between the customer, operations, sales, and installation

Manage unforeseen delays and site readiness issues and communicate to all necessary parties

Service coordination and management:

Oversee all open service needs for the assigned sales team

Provide communication and coordination with the service team and 3rd party to achieve resolution

Establish a continuous line of communication with the customer and sales as the process progresses to resolution at every step of the process

Own the process from identification of issue through resolution with communication to all parties

Accounts Receivable (AR) Management:

Coordinate open accounts receivables between sales, accounting, and the customer and updating the status on AR document

Proactively contact the customer for updates on payment status and collecting payments as needed

Provide W9, COIs, invoices, etc. as needed to assist with swift payment

Performs other duties as assigned

Requirements:
Education:

High school degree or equivalent required

Additional training in administration, business or other related courses is preferred

Experience:

Previous administrative experience and/or background is required

Other Requirements:

Basic working experience with Microsoft Office programs including Word and Outlook

Experience working with adobe and/or other publishing softwareStrong organizational skills

Must be punctual and reliable

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

Health & Dental Insurance

Company paid Life Insurance

401(k)

Paid Time Off benefits

Product discounts

Wellness programs

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