Station Manager - LCL

Overview
Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we continue redefining the boundaries of possibility, efficiency, sustainability, and excellence. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale.

About this Role
The Station Manager offers critical support and guidance to their direct and indirect reports. The individual is accountable to ensure operation teams minimize dwell at origin/destination and execute financial tasks timely and accurately. The individual shall coach the team to focus on controlling costs to achieve improved GP per shipment. The Station Manager is the 2nd level escalation for service failures and must support cross-functional teams as needed to operate a flexible business (e.g., peak season, PTO, sick leave, maternity/paternity leave).

Key Responsibilities

People Leadership :

Maintain constant 1v1 sessions (minimum 4 per month).

Coach, mentor, guide, train, and maintain accountability with direct reports.

Facilitated in alignment with HR

Station Manager shall participate with direct reports in holding their respective teams accountable.

Lead (or nominate a leader) for Operations Team fortnightly huddle.

Customer Satisfaction :

Participate in Voice of Customer (VoC) results.

With support from their direct report, document CAPA (Corrective Action / Preventative Action) with guidance from stakeholders (CX, Commercial, LCL Export/Import Specialists, Product, and LCL Finance and Analytics team).

Supply Chain Management :

Monitor direct reports’ execution regarding dwell:

Export: Origin Dwell, Target

Import: Destination Dwell, Target
Received in Import Warehouse / Final CFS to Delivery.

Familiarize yourself with Customer Rate Cards / Quotations to focus on Transit Time performance.

Compliance :

Ensure all bonds are closed (within 2 days of Arrival) if we coordinated the bond per In-Bond IOP.

Export Clearance audits must be completed for 10 random shipments per month.

Finance :

Drive healthy financial execution within Global KPI expectations.

Cost accruals must be entered into CargoWise within 4 business hours following the service request.

Familiarize with customer rate cards/quotations. Identify if “Unhappy Flow” costs are billable and add the corresponding Revenue Accruals prior to Soft Close.

Avoid payables by entering cost accruals timely and accurately at time-of-service request.

Avoid any payables older than 30 days

Achieve Soft Close timeliness of 100% each month, based on Soft Close KPI’s and month end process.

Support the Network :

Drive proactive and timely communication with direct reports. Responses to other colleagues should be provided no later than the next business day.

Accountabilities :

Be proactive and not reactive.

Abide by Maersk Core Values.

Be receptive to feedback from Head of LCL Operations and leadership peers.

Show ownership of responsibilities.

Be diligent with record-keeping on financial tasks.

Be vocal when necessary.

Qualifications

Bachelor’s degree or equivalent required

Quantitative experience of related activity 8+ years

Knowledgeable on Freight Forwarding operations and finances

Core Competencies: Financial Awareness, Integrity, Analytical Skills, Attention to Detail, Coaching, Communication & Self-Motivation, and Discipline

Efficiency with MS software/tools

Experience with CargoWise One software

Domestic travel is expected for
Compensation & Benefits

Base salary Range: $100,000 - $110,000 USD*

Commission: Paid quarterly, based on gross profit performance with no cap

Health Insurance: Comprehensive medical, dental, and vision coverage for you and your eligible dependents, with multiple plan options

PTO: 15 days PTO + 4 floating holidays + 10 paid company holidays

401(k) Retirement Savings Plan with company match

Parental leave: Paid maternity and paternity leave

Employee Assistance Program (EAP): Free and confidential counseling, financial planning, and wellbeing resources

Professional Development: Access to in-house training, global learning platforms, and mentorship programs

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to Applicants
You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace and is an equal opportunities employer. We welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, disability, medical condition, pregnancy or parental leave, veteran status, gender identity, or any other characteristic protected by applicable law. Qualified applicants with criminal histories will be considered in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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