Station Manager - LCL

About this Role
The Station Manager offers critical support & guidance to their direct and indirect reports. The individual is accountable to ensure operation teams minimize dwell at origin/destination and execute financial tasks timely & accurately. They coach the team to focus on controlling costs for improved GP per shipment. The Station Manager serves as the second‑level escalation for service failures and supports cross‑functional assistance during operational challenges such as peak season, PTO, sick leave, maternity/paternity leave, etc.

Key Responsibilities
People Leadership

Conduct constant 1‑to‑1 sessions (minimum four per month).

Coach, mentor, guide, train, and maintain accountability with direct reports.

Facilitation in alignment with HR.

Participate with direct reports to hold their respective teams accountable.

Lead (or nominate a leader) for the Operations Team fortnightly huddle.

Customer Satisfaction

Participate in Voice of Customer (VoC) results.

Document CAPA with guidance from stakeholders (CX, Commercial, LCL Export/Import Specialists, Product, and LCL Finance and Analytics team).

Supply Chain Management

Monitor direct reports’ execution regarding dwell:

Export: Origin dwell (target

Import: Destination dwell (target

Be familiar with customer rate cards/quotations to focus on transit time performance.

Compliance

Ensure all bonds are closed within 2 days of arrival, if coordinated per In‑Bond IOP.

Complete export clearance audits for 10 random shipments per month.

Finance

Drive healthy financial execution within global KPI expectations.

Enter cost accruals into CargoWise One immediately (no later than 4 business hours) following the service request.

Identify billable "Unhappy Flow" costs and add corresponding revenue accruals prior to soft close.

Avoid payables by entering cost accruals timely & accurately at time of service request.

Avoid any payables older than 30 days.

Achieve 100% soft‑close timeliness each month based on KPI’s and month‑end process.

Support the Network

Drive proactive & timely communication with direct reports; respond to other colleagues no later than the next business day.

Accountabilities

Be proactive, not reactive.

Abide by Maersk core values.

Be receptive to feedback from the Head of LCL Operations & leadership peers.

Show ownership of responsibilities.

Keep diligent records of financial tasks.

Be vocal when necessary.

Qualifications

Bachelor’s degree or equivalent required.

Quantitative experience of related activity: 8+ years.

Knowledgeable in freight forwarding operations & finances.

Core competencies: financial awareness, integrity, analytical skills, attention to detail, coaching, communication & self‑motivation, and discipline.

Efficiency with MS office tools.

Experience with CargoWise One software.

Compensation & Benefits

Base salary range: $100,000 – $110,000 USD*

Commission: paid quarterly, based on gross profit performance with no cap.

Health insurance: comprehensive medical, dental, and vision coverage for you and eligible dependents.

Paid time off (PTO): 15 days + 4 floating holidays + 10 company holidays.

401(k) retirement savings plan with company match.

Parental leave: paid maternity and paternity leave.

Employee assistance program (EAP): free and confidential counseling, financial planning, and wellbeing resources.

Professional development: access to in‑house training, global learning platforms, and mentorship programs.

Pay range is the anticipated starting salary range; the company may adjust based on market conditions and location.

The company will work with the selected candidate(s) on the final starting salary in compliance with all applicable laws.

Notice to Applicants Applying to Positions in the United States
You must be authorized to work for any employer in the U.S.

EEO Statement
Maersk is committed to a diverse and inclusive workplace and embraces different styles of thinking. Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy, parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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