Account Manager

Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.
The Account Manager is primarily responsible for saturating and expanding key accounts. The Account Manager works directly with customers to identify and qualify requisitions, manages all recruiting and delivery resources, including customer support, to make sure both the client’s hiring needs and the contract employees’ expectations are met. The Account Manager may serve as a single point of contact to maintain the relationship with and business needs of Amergis’ high volume clients. Account Managers may also have inside sales duties and meetings with key customers.
Essential Duties and Responsibilities

Saturates and expands key assigned account(s) through relationships and manages fulfillment of quality candidates and exceptional customer service

Composes RFPs and other documents/requests as required

Collects and manages open positions (long term orders in Recruitcare) for clients in respective territory

Tracks and reports Recruitcare productivity and weekly recruitment activity to ensure that the minimum company expectations are met or exceeded

Manages day-to-day office operational duties including leading Red Zone, End Zone, Business Line Meetings during business hours

Provides regular contact and develops and maintains relationships with assigned accounts to evaluate needs, performance, and business development opportunities

Designs and executes recruitment strategies based on key accounts’ business needs and industry/competitive research to attract quality candidates

Develops compensation design for active caregivers and field staff

Manages the performance and development of Recruiters, Client Coordinators and Field Support team members, as applicable

Develops and implements client and caregiver retention strategies

Identifies challenges/breakdowns in the onboarding process internally with key accounts and develops solutions that maintain applicable requirements, quality, and customer service

Reports production and results to applicable leadership

Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals and business development leads

Manages the match and submittal process for all assigned Recruiters and maintains sales and recruitment KPI’s

Ensures candidate meets required standards of hire for Amergis Healthcare Staffing and applicable contract(s)

Teaches recruiters how to negotiate salaries, terms and conditions of employment with candidates

Manages and disciplines, as needed, active caregivers and field staff while on assignment (nonclinical functions); assesses and investigates caregiver and field staff related problems and provide performance counseling, coaching and disciplinary actions when necessary

Ensures client expectations are understood and met; addresses and resolves concerns relating to customer service or caregiver and field staff performance

Documents candidate, caregiver, field staff, and client correspondence and activities within system of record

Directs the on-call schedule for the assigned account(s); performs on-call as needed

Develops understanding of procurement process and participates in the process as needed

Functions as primary member of the interdisciplinary office team

Performs other duties as assigned

Minimum Requirements

Undergraduate degree preferred in Business, Marketing, Management, Communications, Provider Relations, Healthcare Administration or RN Degree

Two years combined experience in recruitment, customer service, and business development experience

Must meet all federal, state, and local requirements

Commitment to the Account Manager role for a minimum of two years

Demonstrated skill sets in leadership, development, and business acumen

Benefits

At Amergis Healthcare Staffing, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account, 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays
*Benefit eligibility is dependent on employment status.
Amergis Healthcare Staffing is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.
"Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"

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