Client Services Manager

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category: Sales and Marketing

Client Services Manager
Description
The Client Services Manager is responsible for overseeing day-to-day client relationships, ensuring excellent customer service, and supporting operational efficiency within a fast-paced logistics and transportation environment. This role serves as the main point of contact for assigned accounts, helping resolve issues, maintain customer satisfaction, and coordinate internally with operations, dispatch, warehouse, and billing teams.

The ideal candidate will have strong communication skills, experience in logistics/customer service, and the ability to manage multiple priorities while maintaining a high level of professionalism.

Responsibilities

Manage and maintain relationships with assigned customer accounts

Serve as the primary point of contact for customer inquiries, issues, and escalations

Coordinate with operations, dispatch, warehouse, and billing departments to ensure customer needs are met

Monitor shipment activity, service levels, and account performance

Provide customers with shipment updates, tracking information, and issue resolution

Identify opportunities to improve customer satisfaction and operational efficiency

Assist with onboarding new customers and implementing account procedures

Prepare reports, customer updates, and service reviews as needed

Ensure all customer information and activity are accurately documented in company systems

Handle customer complaints professionally and work toward timely resolutions

Support management with special projects and process improvements

Maintain strong communication with both internal teams and external customers

Qualifications

3+ years of customer service, account management, or logistics experience preferred

Experience within transportation, warehousing, 3PL, intermodal, or supply chain environments strongly preferred

Strong communication and problem-solving skills

Ability to multitask and work in a fast-paced environment

Excellent organizational and time-management abilities

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