Program Coordinator

Title
Program Coordinator

VP Area
Auxiliary Enterprises

Department
Campus Card Office

Work Schedule
Fixed daytime hours Monday-Friday

Telework Availability
On-campus Position

FLSA Status
Non-Exempt

Employee Classification
Regular full-time (staff 30+ hours)

Hours per Week
40

Months per Year
12

Job Purpose
The position is responsible for the day‑to‑day operations of the department, including provisioning mobile credentials, issuing physical ID cards and badges, and managing all parking permit services. The individual maintains and operates specialized equipment used in the production of each item and collaborates with campus partners to resolve issues affecting the use of mobile credentials, campus ID cards and badges, and parking permits. Strong organizational skills are essential, as the position must prioritize multiple tasks with competing deadlines and navigate efficiently across multiple software applications. The individual also supervises a team of student staff, establishing work shifts, tracking hours worked, and approving time sheets. This position experiences fast‑paced periods during peak times and requires the ability to manage high volumes of credentialing and parking‑related requests while maintaining accuracy and service quality.

Essential Functions

50% - Operations

Responsible for processing applications, renewals, replacements, and payroll deductions (when applicable) for campus partners when issuing mobile credentials, ID cards, badges, and parking permits.

Documents operational processes, contributes to ongoing process improvement, and works extensively with dynamic spreadsheets to analyze information and ensure data accuracy.

Daily responsibilities include managing service requests through established workflows, email, Zoom, phone, and in‑person interactions, as well as overseeing supplies used for card production and parking permit distribution.

The role also involves troubleshooting issues related to door access, meal plans and Bulldog Bucks, Papercut, and other integrated systems, while maintaining all production equipment and associated software.

Collaboration with IT is essential for developing and testing system enhancements that improve service delivery.

The position participates in professional associations to stay current with industry best practices and maintains and updates departmental website content.

Additional responsibilities include processing Bulldog Bucks transactions, assisting with parking ticket reconciliation, providing backup support for meal plan operations, and coordinating event parking needs such as temporary permits, validations, and policy education.

30% - Hire and Supervise Student Staff

The position is responsible for hiring, training, and supervising student staff while providing ongoing guidance, support, and performance evaluations.

It is responsible for fostering a collaborative, growth‑oriented work environment that encourages both professional and personal development among student employees.

15% - Customer Service, Communications, and Marketing

Deliver comprehensive customer service and communication support to students, affiliates, vendors, faculty, staff, parents, campus partners, and off‑campus merchants.

Educate customers on available self‑service options and leveraging electronic tools to enhance the overall cardholder experience.

Maintain a positive, empathetic, and professional demeanor while responding promptly to inquiries and delivering service through walk‑ins, phone, email, Zoom, text, and workflow systems.

Responsibilities also include creating and delivering consistent, branded communications for the Bulldog Bucks program across multiple platforms, including social media, as well as drafting, reviewing, and submitting Zagcard Morning Mail messages.

Provide clear information related to parking rules, permits, zones and locations, citations, and appeals to ensure customers understand policies and available options.

5% - Metrics and Analytics

Responsible for maintaining the permit database and vehicle records within the parking management software, ensuring accuracy and completeness.

It monitors stored‑value data reports and reconciles transaction details to reimburse off‑campus merchants for expenditures.

Oversee data entry across various databases and forms, maintaining high standards of accuracy and timeliness.

Collaborate with department leaders to develop and refine Key Performance Indicator reports using tools such as Power BI to support data‑driven decision‑making.

Additional Duties as Assigned by the Department

Educational Requirement

Vocational, Associates, or Technical Degree

Years of Related Experience Requirement

1 year

In lieu of the educational qualifications, candidates may qualify with equivalent professional experience at a ratio of one year of experience for each year of required education.

Certifications and/or Licensures

None

Skills & Abilities

1–3 years of experience in operations, customer service, or administrative support

Demonstrated experience working with data, spreadsheets, or database systems with strong attention to detail and accuracy

Experience providing high-volume customer service across multiple channels (in‑person, phone, email, or virtual)

Basic experience troubleshooting systems, technology, or user issues

Strong organizational skills with the ability to manage multiple priorities and workflows simultaneously

Effective written and verbal communication skills

Ability to work collaboratively with internal teams and campus partners

Experience using standard office software (e.g., Microsoft Excel, Word, Outlook)

Preferred Qualifications

Experience with integrated administrative computing system.

Experience in a higher education environment, particularly in campus card, parking, or auxiliary services

Experience supervising, training, or mentoring student employees or entry‑level staff

Intermediate to advanced skills in Excel or data analysis tools (e.g., Power BI or similar reporting tools)

Familiarity with process improvement and documenting operational workflows

Experience managing inventory, supplies, or production equipment

Experience supporting financial transactions, reconciliation, or stored‑value programs

Knowledge of parking systems, policies, or enforcement processes

Experience collaborating with IT teams on system enhancements, testing, or implementations

Physical & On‑Campus Requirements

In‑Office Presence - Ability to work on‑site in typical office setting and participate in in‑person meetings with colleagues: 5 days/week

Standing/Sitting - Ability to remain in a stationary position for a prolonged period: Daily (>75% of time)

Walking - Ability to move about on foot to accomplish tasks: Daily (>75% of time)

Lifting/Carrying - Ability to move or transport objects up to a specified weight (e.g., 50 pounds): Often (50%-75% of time)

Attention to Detail - Ability to focus on detailed tasks for extended periods: Daily (>75% of time)

Problem‑Solving - Ability to identify and resolve issues effectively: Daily (>75% of time)

Salary Range
Minimum Salary (Annualized 12 months and 40 hours/week): 41600

Midpoint Salary (Annualized 12 months and 40 hours/week): 51700

Maximum Salary (Annualized 12 months and 40 hours/week): 61800

Minimum Salary (Non‑Exempt): 20.00

Midpoint Salary (Non‑Exempt): 24.85

Maximum Salary (Non‑Exempt): 29.71

Relocation / Signing Bonus

Relocation reimbursement: No

Signing bonus: No

H1B Visa Sponsorship
At this time, the University has suspended all new H1B visa sponsorships.

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