Overview
We’re partnering with our client, a creative agency, to find a talented Account Director. This permanent role is ideal for experienced professionals passionate about delivering exceptional client services. The position offers the flexibility to work hybrid from NYC or Atlanta, CA — perfect for those who thrive in dynamic, collaborative environments.
Responsibilities
- Lead and oversee all aspects of client accounts, ensuring the delivery of comprehensive agency services.
- Manage large-scale projects from strategic planning through creative development and final production, with a focus on email marketing.
- Cultivate and maintain strong relationships with senior-level clients, acting as a trusted advisor.
- Coordinate with internal teams and partner agencies to drive brand growth and project success.
- Oversee project finances, including scope, estimates, invoicing, and ensuring timely billing.
Qualifications
- 7+ years in creative agency account management, including small agency experience
- Strong experience in digital marketing and email marketing platforms/campaigns (Salesforce Marketing Cloud nice to have)
- Experience supporting eCommerce or digital clients in a 360° advertising environment
- Proven ability in project scoping, pricing, and overall account strategy
- Ability to manage multiple projects with strong strategic thinking
- Lead digital strategy, client relationships, and production efforts (starting with email, expanding across channels)
- Own client deliverables including pitch decks, status decks, and process creation
- Oversee project execution, production, and workflow management (e.g., Workfront, routing to dev teams)
- Deep expertise in email and lifecycle marketing, including creative direction and content strategy
- Experience with Salesforce (including personalization) and general platform capabilities
- Strong client-facing skills with ability to build relationships with senior stakeholders (e.g., CMOs)
- Background in fast-paced agency environments, managing day-to-day client interactions
- Experience leading or mentoring teams, with readiness to step into or grow at Account Director level
- Highly organized, proactive, and able to balance client service with behind-the-scenes execution
- Strong problem-solving, pitching, and collaboration skills
- Self-starter who thrives in high-expectation, fast-paced environments
Travel and Location Details
- Some travel requirement, no more than 10-15% of the time.
- Candidates would spend some time on-site at clients, primarily remote if in Atlanta, or hybrid in NYC.
- Regardless of location, candidates would spend some time during the year in the other city (NYC or Atlanta).
If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.
#J-18808-Ljbffr