Onsite Audio Visual Service Technician

The AV Service Technician supports AV system installation, commissioning, decommissioning, and ongoing service by handling break-fix issues, proactive maintenance, and system validation across high-profile spaces. This role bridges project delivery and operations through close collaboration with project teams, managed services, and client stakeholders to ensure reliable, well-documented systems.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

This position is responsible for collaborating with our client's management team and other company employees to deliver an array of customer service focusing on integration, installation, and break fix assistance in high level conference rooms, multipurpose rooms and auditoriums.

Day-To-Day Responsibilities:

Perform audiovisual system installations, decommissioning, upgrades, and redeployments based on project scope and directives
Support

installation days

including:
Pre-install site readiness checks and material verification
Rough-in, trim-out, and final device installation
System commissioning, validation testing, and client handoff support
Provide break-fix and on-demand service support for conference rooms, auditoriums, multipurpose spaces, video walls, and collaboration environments
Read and interpret system schematics, drawings, and architectural/construction blueprints
Install, terminate, solder, and crimp low-voltage cabling using appropriate hand and power tools
Test point-to-point cabling, validate signal flow, and verify overall system functionality
Troubleshoot complex AV environments including:

Microsoft Teams Rooms and other VC platforms
Logitech room systems and peripherals
QSC / Q-SYS (including Reflect)
Biamp Tesira and DANTE audio environments

Perform daily system checks, preventative maintenance, and functional testing to ensure room readiness
Upload, support, and troubleshoot control programs and firmware (AMX, Crestron, Q-SYS - minor edits with programmer support as needed)
Track, manage, and secure tools, equipment, and materials on job sites; coordinate RMAs as required
Communicate daily job-site status, risks, and progress to the Project Manager
Act as on-site customer liaison; route change requests to the Project Manager for review and approval
Coordinate with other trades on active construction sites
Maintain accurate documentation, test results, and service notes
Provide basic end-user training and system walk-throughs when required
Travel between customer sites to support installations and service needs
Perform additional responsibilities as needed to support team and organizational objectives
Items to Consider:

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
This position will generally work on customer sites and may deal with a construction site type of work environment.
WHAT WE'RE LOOKING FOR

Must-Haves:

Strong communication and interpersonal skills with a customer-focused mindset
Intermediate to advanced knowledge of AV systems including displays, projectors, audio, DSPs, control systems, and video conferencing
Intermediate proficiency installing, terminating, and troubleshooting low-voltage cabling (HDMI, CAT5e/6, fiber) and infrastructure
Intermediate understanding of network concepts as they relate to AV (TCP/IP, IP-based systems)
Ability to diagnose and resolve audio, video, control, and network issues independently
Experience leading small site teams and managing small to medium projects
Familiarity with Crestron, and QSC systems (changes and troubleshooting)
Knowledge of audio, video, and control signal flow
Ability to advise Project Managers and Engineers on installation-related impacts to scope, schedule, and technical approach
Ability to safely use hand and power tools; soldering and crimping required
Ability to work independently, manage priorities, and meet deadlines
Knowledge and use of AV test equipment
Understanding of industry installation safety codes and standards
Physical ability to climb ladders up to 35 feet and lift tools/equipment
Valid Driver's License with an MVR meeting AVI-SPL driving standards
High School Diploma or equivalent
4-6+ years of audiovisual installation and/or break-fix service experience
Nice-To-Haves:

Formal education in Audio Visual, Electronics, or related field
AVIXA CTS certification
Manufacturer or industry certifications (Crestron, QSC, Biamp, Extron)
Q-SYS Level 2 Certification
Crestron Professional Installation or Programming Essentials
OSHA 30-Hour Construction Certification
Ability to obtain government or system-specific clearances
WHY YOU'LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.