Onsite Audio Visual Service Technician

The AV Service Technician supports AV system installation, commissioning, decommissioning, and ongoing service by handling break‑fix issues, proactive maintenance, and system validation across high‑profile spaces. This role bridges project delivery and operations through close collaboration with project teams, managed services, and client stakeholders to ensure reliable, well‑documented systems.

What You’ll Do
This position is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on integration, installation, and break fix assistance in high level conference rooms, multipurpose rooms and auditoriums.

Day‑To‑Day Responsibilities

Perform audiovisual system installations, decommissioning, upgrades, and redeployments based on project scope and directives

Support installation days including:

Pre‑install site readiness checks and material verification

Rough‑in, trim‑out, and final device installation

System commissioning, validation testing, and client handoff support

Provide break‑fix and on‑demand service support for conference rooms, auditoriums, multipurpose spaces, video walls, and collaboration environments

Read and interpret system schematics, drawings, and architectural/construction blueprints

Install, terminate, solder, and crimp low‑voltage cabling using appropriate hand and power tools

Test point‑to‑point cabling, validate signal flow, and verify overall system functionality

Troubleshoot complex AV environments including:

Microsoft Teams Rooms and other VC platforms

Logitech room systems and peripherals

QSC / Q‑SYS (including Reflect)

Biamp Tesira and DANTE audio environments

Perform daily system checks, preventative maintenance, and functional testing to ensure room readiness

Upload, support, and troubleshoot control programs and firmware (AMX, Crestron, Q‑SYS – minor edits with programmer support as needed)

Track, manage, and secure tools, equipment, and materials on job sites; coordinate RMAs as required

Communicate daily job‑site status, risks, and progress to the Project Manager

Act as on‑site customer liaison; route change requests to the Project Manager for review and approval

Coordinate with other trades on active construction sites

Maintain accurate documentation, test results, and service notes

Provide basic end‑user training and system walk‑throughs when required

Travel between customer sites to support installations and service needs

Perform additional responsibilities as needed to support team and organizational objectives

Items To Consider

AVI‑SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

This position will generally work on customer sites and may deal with a construction site type of work environment.

Must‑Haves

Strong communication and interpersonal skills with a customer‑focused mindset

Intermediate to advanced knowledge of AV systems including displays, projectors, audio, DSPs, control systems, and video conferencing

Intermediate proficiency installing, terminating, and troubleshooting low‑voltage cabling (HDMI, CAT5e/6, fiber) and infrastructure

Intermediate understanding of network concepts as they relate to AV (TCP/IP, IP‑based systems)

Ability to diagnose and resolve audio, video, control, and network issues independently

Experience leading small site teams and managing small to medium projects

Familiarity with Crestron, and QSC systems (changes and troubleshooting)

Knowledge of audio, video, and control signal flow

Ability to advise Project Managers and Engineers on installation‑related impacts to scope, schedule, and technical approach

Ability to safely use hand and power tools; soldering and crimping required

Ability to work independently, manage priorities, and meet deadlines

Knowledge and use of AV test equipment

Understanding of industry installation safety codes and standards

Physical ability to climb ladders up to 35 feet and lift tools/equipment

Valid Driver’s License with an MVR meeting AVI‑SPL driving standards

High School Diploma or equivalent

4–6+ years of audiovisual installation and/or break‑fix service experience

Nice‑To‑Haves

Formal education in Audio Visual, Electronics, or related field

AVIXA CTS certification

Manufacturer or industry certifications (Crestron, QSC, Biamp, Extron)

Q‑SYS Level 2 Certification

Crestron Professional Installation or Programming Essentials

OSHA 30‑Hour Construction Certification

Ability to obtain government or system‑specific clearances

Why You’ll Like Working Here

Medical benefits, including vision and dental

Paid holidays, sick days, and personal days

Enjoyable and dynamic company culture

Training and professional development opportunities

More About Us
AVI‑SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI‑SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

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