Senior Account Manager

Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships.

This Austin based role has a competitive salary range of

$75,000-$85,000

depending on experience, with annual compensation reviews based on performance. Potential bi-annual bonus pay is based on company and individual performance.

Key Responsibilities
Strategic Client Leadership
Own end-to-end client relationships as their primary strategic advisor and business partner
Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics
Leading comprehensive quarterly business reviews - developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines
Lead strategic planning sessions and quarterly business reviews with C-level stakeholders
Proactively identify and develop new revenue opportunities through strategic account growth
Navigate complex client challenges and serve as escalation point for critical issues

Advanced Campaign Strategy & Innovation
Lead the development of comprehensive, integrated marketing strategies across all digital channels
Pioneer new approaches and testing methodologies to drive breakthrough performance
Lead campaign strategy for high-value, complex accounts with substantial budgets
Mentor junior team members on strategic thinking and client management

Account Leadership & Operational Excellence
Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards
Drive accountability across teams to meet critical client deadlines and milestones
Establish project governance and communication protocols for campaigns & deliverables
Prioritize competing demands across portfolio of accounts to maximize impact
Coordinate with internal teams to maintain project timelines and deliverable quality
Mentor junior team members on effective project management and client communication

What We're Looking For
4–6 years of account management experience with proven track record of driving significant client growth
Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels
Demonstrated experience managing high-value accounts
Experience presenting to and influencing C-level executives
Strong time management skills – ability to prioritize and meet deadlines and work in a fast-paced environment
Experience with project management platform (ClickUp, Asana, Monday, etc) is a plus
Must be self-motivated, highly organized, and a team player
Strong attention to detail

Essential Skills
Advanced strategic thinking and business acumen
Strong analytical skills and data interpretation capabilities
Exceptional presentation and communication skills
Leadership experience with ability to influence across all organizational levels
Deep understanding of performance marketing ecosystem and emerging trends
Proven track record of driving measurable business results

Benefits
Regular performance reviews with quarterly growth path check-ins
Comprehensive health, dental, vision, and mental health benefits (One Medical, Talkspace, KindBody, Health Advocate)
15–24 days PTO/year depending on seniority, plus birthday off, 7 sick/safe days, and up to 12 weeks paid parental leave
New MacBook Pro and access to cutting-edge AI tools across the agency
Dog-friendly office, regular team events (Field Day, Ski Club, Golf League, holiday celebrations), and a culture built around ownership and ambition

Location: This role is based in our Austin office. You must reside or be willing to relocate within commuting distance.

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