Senior Account Manager

Senior Account Manager
Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships.

Compensation
$85,000 – $95,000 base salary depending on experience, with annual compensation reviews based on performance. Potential semi-annual bonus based on company and individual performance.

Key Responsibilities
Strategic Client Leadership

Own end-to-end client relationships as their primary strategic advisor and business partner

Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics

Lead comprehensive quarterly business reviews—developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines

Lead strategic planning sessions and QBRs with C-level stakeholders

Proactively identify and develop new revenue opportunities through strategic account growth

Navigate complex client challenges and serve as escalation point for critical issues

Advanced Campaign Strategy & Innovation

Lead the development of integrated marketing strategies across all digital channels

Pioneer new approaches and testing methodologies to drive breakthrough performance

Lead campaign strategy for high-value, complex accounts with substantial budgets

Mentor junior team members on strategic thinking and client management

Account Leadership & Operational Excellence

Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards

Drive accountability across teams to meet critical client deadlines and milestones

Establish project governance and communication protocols for campaigns and deliverables

Prioritize competing demands across a portfolio of accounts to maximize impact

Coordinate with internal teams to maintain project timelines and deliverable quality

What We're Looking For
Required

4–6 years of account management experience with a proven track record of driving significant client growth

Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels

Demonstrated experience managing high-value accounts

Experience presenting to and influencing C-level executives

Strong time management skills—ability to prioritize, meet deadlines, and work in a fast-paced environment

Must be self-motivated, highly organized, and a team player with strong attention to detail

Nice to Have

Experience with a project management platform (ClickUp, Asana, Monday, etc.)

Essential Skills

Advanced strategic thinking and business acumen

Strong analytical skills and data interpretation capabilities

Exceptional presentation and communication skills

Leadership experience with ability to influence across all organizational levels

Deep understanding of the performance marketing ecosystem and emerging trends

Proven track record of driving measurable business results

Benefits

Regular performance reviews with quarterly growth path check-ins

Comprehensive health, dental, vision, and mental health benefits (One Medical, Talkspace, KindBody, Health Advocate)

15–24 days PTO/year depending on seniority, plus birthday off, 7 sick/safe days, and up to 12 weeks paid parental leave

New MacBook Pro and access to cutting-edge AI tools across the agency

Sun-drenched penthouse Acceleration Hub on 5th Avenue in Flatiron—with commuter benefits and Citibike membership

Dog-friendly office, regular team events (Field Day, Ski Club, Golf League, holiday celebrations), and a culture built around ownership and ambition

Location:

This role is based in our NYC headquarters. You must reside or be willing to relocate within commuting distance.

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