Senior Account Manager

Senior Account Manager Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships.
Compensation $85,000 – $95,000 base salary depending on experience, with annual compensation reviews based on performance. Potential semi-annual bonus based on company and individual performance.
Key Responsibilities Strategic Client Leadership
Own end-to-end client relationships as their primary strategic advisor and business partner
Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics
Lead comprehensive quarterly business reviews—developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines
Lead strategic planning sessions and QBRs with C-level stakeholders
Proactively identify and develop new revenue opportunities through strategic account growth
Navigate complex client challenges and serve as escalation point for critical issues
Advanced Campaign Strategy & Innovation
Lead the development of integrated marketing strategies across all digital channels
Pioneer new approaches and testing methodologies to drive breakthrough performance
Lead campaign strategy for high-value, complex accounts with substantial budgets
Mentor junior team members on strategic thinking and client management
Account Leadership & Operational Excellence
Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards
Drive accountability across teams to meet critical client deadlines and milestones
Establish project governance and communication protocols for campaigns and deliverables
Prioritize competing demands across a portfolio of accounts to maximize impact
Coordinate with internal teams to maintain project timelines and deliverable quality
What We're Looking For Required
4–6 years of account management experience with a proven track record of driving significant client growth
Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels
Demonstrated experience managing high-value accounts
Experience presenting to and influencing C-level executives
Strong time management skills—ability to prioritize, meet deadlines, and work in a fast-paced environment
Must be self-motivated, highly organized, and a team player with strong attention to detail
Nice to Have
Experience with a project management platform (ClickUp, Asana, Monday, etc.)
Essential Skills
Advanced strategic thinking and business acumen
Strong analytical skills and data interpretation capabilities
Exceptional presentation and communication skills
Leadership experience with ability to influence across all organizational levels
Deep understanding of the performance marketing ecosystem and emerging trends
Proven track record of driving measurable business results
Who We Are Direct Agents is not a traditional agency. We are an elite team of builders and operators—growth strategists, media architects, and creative thinkers—who partner with ambitious brands to drive measurable revenue growth. Backed by Kanopy AI, our proprietary intelligence platform, and exclusive partnerships with tech and media platforms, we deliver the kind of unfair advantage that helps clients dominate, not just compete.
We operate at the intersection of technology, media, and strategy—where AI meets human expertise to produce outcomes that neither can achieve alone. Our client roster includes brands like Tennis Channel, Marvel, NYSE, Morgan Stanley, Prologis, and DistroKid.
What Sets Us Apart Direct Agents isn't for everyone—and that's by design. We're building something different.
Proprietary AI That Actually Works: Kanopy AI is our custom-built intelligence platform—real-time campaign optimization, media mix modeling, natural language analytics, and algorithm enrichment that gives our clients (and our team) a genuine edge. This isn't a buzzword; it's operational.
Exclusive Platform Access: Direct partnerships across Google AI Search, Meta, TikTok, Amazon, Freewheel, Teads, Stackadapt, and best-in-class tech and media partners.
An Elite, Not Bloated, Team: 100+ operators who move fast, think deeply, and ship work that matters. No layers of bureaucracy. Direct access to senior leadership and the executives building the strategy.
AI Integration Across Everything: Claude, ChatGPT, and proprietary AI tools are embedded in our workflows—from data analysis and creative versioning to strategic planning and client intelligence.
7x Crain's Best Places to Work: A people-first culture with a 12-month average time to promotion, a 4-day workweek, and genuine investment in career development.
Certified Minority-Owned Business: 48% BIPOC representation across the agency, 60% female representation—a team that reflects the diverse markets we serve.
Benefits Regular performance reviews with quarterly growth path check-ins
Comprehensive health, dental, vision, and mental health benefits (One Medical, Talkspace, KindBody, Health Advocate)
15–24 days PTO/year depending on seniority, plus birthday off, 7 sick/safe days, and up to 12 weeks paid parental leave
New MacBook Pro and access to cutting-edge AI tools across the agency
Sun-drenched penthouse Acceleration Hub on 5th Avenue in Flatiron—with commuter benefits and Citibike membership
Dog-friendly office, regular team events (Field Day, Ski Club, Golf League, holiday celebrations), and a culture built around ownership and ambition
Location: This role is based in our NYC headquarters. You must reside or be willing to relocate within commuting distance.
Please be aware of fraudulent recruiters and scams. If you move forward in our recruitment process, you will only be contacted by the Direct Agents HR team. If you have questions about the validity of this job posting, please email hrconcerns@directagents.com
Please be aware of fraudulent recruiters and scams. If you move forward in our recruitment process, you will only be contacted by the Direct Agents HR team. Questions? Email hrconcerns@directagents.com