Communications Manager

Benefits of Working for Berkeley
Berkeley, California is a small city with a big reputation. At just ten square miles of land and seven square miles of water, Berkeley is famous around the globe as a center for academic achievement, scientific exploration, free speech, and the arts, and home to over 50 parks, a top‑ranked university, and the largest public marina in the San Francisco Bay.

JOB OPPORTUNITY
The City of Berkeley invites you to apply for the position of Communications Manager in the Police Department! In this role, you will have the opportunity to manage all operations and activities of the Communications Center Bureau.

Responsibilities include:

Developing and implementing policies, procedures and operating standards.

Continuously evaluating the efficiency and maintenance of all communication equipment and systems.

Managing approximately 5,000 calls for service monthly, including emergency and non‑emergency calls for Police, Fire, and Emergency Medical Services.

Leading a communications center, addressing staffing shortages, training, and employee wellness.

Implementing new technologies and systems, and adapting staff through clear communication, training, and support.

Making sound decisions under pressure while keeping the team focused and supported.

The ideal candidate is a steady leader who can build trust with staff and communicate clearly in a fast‑paced environment, who has experience managing or supervising a communications center and understands the challenges of staffing shortages, training, and employee wellness. They are proactive in finding solutions to staffing needs, supporting recruitment and retention efforts, and maintaining service levels during difficult conditions. They are also comfortable leading through change, including the implementation of new technologies and systems.

Minimum Qualifications
Equivalent to graduation from high school and completion of 60 college semester or 90 quarter units in business administration, public administration, criminal justice or a related field; may substitute experience on a year‑for‑year basis for education; and five (5) years increasingly responsible experience in a public safety communications center, one of which must have been at the supervisory level or administrative capacity and two years of experience directly related to emergency dispatching.

Other Requirements

Must be able to pass a psychiatric evaluation and P.O.S.T Dispatcher background investigation.

Must be willing to work evening, night, weekend and holiday shifts.

An Emergency Medical Dispatcher, P.O.S.T. Dispatcher, Civilian Supervisor, Instructor Certificate, or completion of training required for one or more of these certificates is desirable.

ICS 100, 200, 300, 400, 700 and 800 Incident Command system certification is desirable.

Must be able to travel to various locations within and outside the City of Berkeley to meet program needs and to fulfill job responsibilities.

When driving on City business, the incumbent is required to maintain a valid California driver's license as well as a satisfactory driving record.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER
The City of Berkeley is an Equal Employment Opportunity (EEO) employer. All employment actions shall be administered regardless of race, color, national origin, ancestry, religion, age, physical or mental disability or medical condition, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, pregnancy, political affiliation, veterans’ status, or any other status protected under federal, state, or local law.

DISASTER SERVICE WORKER
All City employees are required to provide services as Disaster Service Workers in the event of an emergency/disaster.

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