Communications Manager

Benefits of Working for Berkeley
Berkeley, California is a small city with a big reputation. At just ten square miles of land and seven square miles of water, Berkeley is famous around the globe as a center for academic achievement, scientific exploration, free speech, and the arts, and home to over 50 parks, a top-ranked university, and the largest public marina in the San Francisco Bay.

As an employer, the City of Berkeley offers all the benefits of a career in the public sector while fostering diversity, creativity, and innovation. Join a team of high-caliber, experienced staff with a shared mission of serving the Berkeley community and promoting an accessible, safe, healthy, environmentally-sound, and culturally-rich city.

Job Opportunity
The City of Berkeley invites you to apply for the position of Communications Manager in the Police Department. In this role, you will manage all operations and activities of the Communications Center Bureau. Responsibilities include developing and implementing policies, procedures and operating standards, and the continuous evaluation of the efficiency and maintenance of all communication equipment and systems. The Communications Center processes approximately 5,000 calls for service monthly, including emergency and non-emergency calls for Police, Fire, and Emergency Medical Services.

The ideal candidate is a steady leader who can build trust with staff and communicate clearly in a fast-paced environment. They have experience managing or supervising a communications center and understand the challenges of staffing shortages, training, and employee wellness. They are proactive in finding solutions to staffing needs, supporting recruitment and retention efforts, and maintaining service levels during difficult conditions. The ideal candidate is also comfortable leading through change, including the implementation of new technologies and systems, and can help staff adapt through clear communication, training, and support. They are organized, approachable, and able to make sound decisions under pressure while keeping the team focused and supported.

Minimum Qualifications
Equivalent to graduation from high school and completion of 60 college semester or 90 quarter units in business administration, public administration, criminal justice or a related field; may substitute experience on a year-for-year basis for education; and five (5) years increasingly responsible experience in a public safety communications center, one of which must have been at the supervisory level or administrative capacity and two years of experience directly related to emergency dispatching.

Other Requirements

Must be able to pass a psychiatric evaluation and P.O.S.T Dispatcher background investigation.

Must be willing to work evening, night, weekend, and holiday shifts.

Desired certifications: Emergency Medical Dispatcher, P.O.S.T. Dispatcher, Civilian Supervisor, Instructor Certificate, or completion of training required for one or more of these certificates.

Desirable Incident Command system certifications: IC 100, 200, 300, 400, 700, 800.

Must be able to travel to various locations within and outside the City of Berkeley to meet program needs and fulfill job responsibilities.

When driving on City business, the incumbent must maintain a valid California driver’s license as well as a satisfactory driving record.

Equal Employment Opportunity (EEO) Employer
The City of Berkeley is an Equal Employment Opportunity (EEO) employer. All employment actions shall be administered regardless of race, color, national origin, ancestry, religion, age, physical or mental disability or medical condition, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, pregnancy, political affiliation, veterans’ status, or any other status protected under federal, state, or local law.

Disaster Service Worker
All City employees are required to provide services as Disaster Service Workers in the event of an emergency/disaster.

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