Account Manager, Small-Market

Account Manager, Small-Market

Lehi, Utah, United States
NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.
NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.
NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.
At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America.
Other recent awards include:
Five-time winner (2025, 2024, 2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
Four-time winner (2025, 2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
Three-time winner (2025, 2023, 2022) Top Workplace Employee Appreciation and Employee Well-Being
Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
Two-time winner (2024, 2023) National Top Workplaces
Two-time winner (2024, 2023) Top Workplace Innovation
2025 Remote Work
2024 Technology Industry
NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!
What You'll Do
NetDocuments is seeking an Account Manager who is responsible for developing and managing existing customer accounts while building relationships to find solutions to customer needs for our SaaS company. The Account Manager will report to the Sales Manager. The ideal candidate will have experience with all aspects of the customer relationship process.
You will:
Proactively manage and grow a large book of existing customer accounts, with a focus on driving expansion revenue
Generate your own pipeline through outbound activity (calls, emails, and direct account engagement) without reliance on BDR support
Run discovery conversations with customers to uncover business needs and identify upsell/cross-sell opportunities
Own the full sales cycle within your accounts, from initial outreach through close
Maintain consistent activity and pipeline management within Salesforce
What You'll Need to be Successful
Experience managing and growing existing accounts, not just maintaining relationships
Demonstrated ability to generate pipeline through outbound efforts
Comfort with high activity levels (calls, meetings, follow-ups)
Strong discovery and qualification skills
What Will Make You Stand Out
Proven track record of expanding revenue within a book of business
Experience selling into legal or professional services firms
History of self-sourcing opportunities and running independent discovery
Consistent use of CRM and sales tools to manage pipeline and activity
What You'll Love About NetDocuments
The People!
90% healthcare premiums company covered
HSA company contribution
401K match at 4% with immediate vesting
Flexible PTO (typically 3 to 4 weeks a year)
10 paid holidays
Monthly contributions for life activities & wellness
Access to LinkedIn learning with monthly dedicated time to explore
Compensation Transparency
The compensation range for this position is: $75,000.00 + Variable
The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations
Equal Opportunity
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.