Customer Solution Specialist

Customer Solution Specialist Now hiring Customer Solution Specialist Manor, TX Pay Rate: $30.00 $34.00 per hour Shift: Monday-Friday | 8:00 AM-5:00 PM Bring Your People Skills. We'll Bring the Opportunity. Looking for a role where you can connect, help, and grow? A Customer Solution Specialist position gives you the chance to shine in customer support. Perks You'll Love: Competitive weekly pay because great service deserves it Good benefits medical, dental, vision and life insurance 401(k) option plan for the future Referral bonuses get rewarded for bringing friends You'll Thrive Here If You Have a Business or Engineering degree or 2-5 years steady/continuous work experience in a related field Bring accurate typing skills and solid computer knowledge Learn new systems quicklyyou're tech-friendly by nature Love making someone's day with great service Stay cool and professional when challenges pop up Can juggle multiple conversations with ease Keep detailed, accurate notes in every interaction Collaborate with your team to hit shared goals Value patience, empathy, and clear communication Show up ready to contribute, every shift What You'll Do Respond to all product inquiries, including: Requests for quotations Sample requests Technical support inquiries Backlog issues Serve as the primary point of contact for customer inquiries and interactions. Follow departmental procedures to create profitable quotes and sample request responses. Proactively follow up on significant business opportunities. Prepare and provide weekly status updates on business opportunities. Work closely with the sales team to ensure excellent customer satisfaction and strong vendor/customer relationships. Focus on closing new orders and achieving monthly and quarterly booking goals assigned by upper management. Attend production meetings and communicate customer commitments. Drive orders through the factory to ensure On-Time Delivery (OTD).